Banfield Pet Hospital
12142 Jefferson Avenue, Newport News, Virginia, United States
About the Banfield Pet Hospital
Banfield Pet Hospital is a leading veterinary care institution located at 12142 Jefferson Avenue in Newport News, Virginia, United States. With a team of experienced veterinarians and staff, Banfield Pet Hospital provides comprehensive medical services for pets, including routine check-ups, vaccinations, surgeries, and emergency care. The institution is committed to ensuring the health and well-being of all furry companions, offering state-of-the-art facilities and compassionate care for all animals. Whether your pet needs a simple check-up or more advanced medical treatment, Banfield Pet Hospital is dedicated to providing the highest quality care for your beloved pets.
Photos of Banfield Pet Hospital
12142 Jefferson Ave, Newport News, VA 23602, United States
Opening hours of Banfield Pet Hospital
Monday:
08:00 - 18:00
Tuesday:
08:00 - 18:00
Wednesday:
08:00 - 18:00
Thursday:
08:00 - 18:00
Friday:
08:00 - 18:00
Saturday:
08:00 - 18:00
Sunday:
10:00 - 17:00
Reviews of Banfield Pet Hospital
"I just left and wanted to make sure I left them a review. I have a reactive and very scared rescue pit mix and they were very patient and accommodated his needs. It honestly went A LOT smoother than I was anticipating for us. They called me and allowed me to come to the back and help out with him to make him more comfortable when needed. They provided great customer service to me all along the way as well. I'm very appreciative for them and the work they do, especially for dogs who need more help along the way."
"I would give a zero! Third time made appointment for two dogs. I live an hour a way but I make appointment here so I can visit friends. Each appointment be 9:00 in morning and they never call back to after 3 or 4. This is insane for two shots! I made appointment not ask for drop off. Appointment mean to be seen at your time o can see three hours but over five hours. No return for me"
"They always take good care of our furry babies. Service is great and they are always willing to help you. They even put you in contact with other place if they can have or attend your pet. (For an emergency for example). They always explain everything so clear and make sure you understand."
"Convenient and affordable routine veterinary care. Friendly and knowledgeable staff. The customer facing area seems very clean and well maintained . Sometimes when dropping off your pet there can be a wait time. They can sometimes recommend treatments that are not completely covered by the wellness plans. I suggest customers be sure to familiarize themselves with their plan. Banfield already takes good care of my dog and makes it easy to get any records I may need for boarding or grooming."
"If zero stars can be given, that is what this company deserves. Receptionist is RUDE and very SNAPPY. Very uneducated in how to treat veterinary clientele. Uneducated in their own policies and then try to make it the owners fault when THEY give bad information. Other reviews of the manager, Kayla is very much true. Very rude. Not helpful. This establishment is a QUANTITY over quality. They rush through everything to meet their numbers quota. They are complete opposite of what a real small animal practice is. No quality. No compassion. They push the wellness plans which is a complete joke. Would say more- but nothing will ever change about this company( it’s a joke when the “owner” replies to your complaints. I’ve already reached out and no one answered). Rather go to a real veterinary practice. It’s corporate and will never be a practice. This location needs a revamp of CSCs, managers and staff. Replace with real educated members. Members with empathy, compassion and true quality customer service."
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