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Towneplace Suites
2000 Old Greenbrier Road, Chesapeake, Virginia 23320
About the Towneplace Suites
Towneplace Suites is a cozy and comfortable lodging option located at 2000 Old Greenbrier Road in Chesapeake, Virginia. This welcoming establishment offers spacious suites with fully equipped kitchens, free Wi-Fi, and a complimentary breakfast buffet. Guests can also enjoy amenities such as a fitness center, outdoor pool, and barbecue area. Conveniently located near shopping, dining, and attractions, Towneplace Suites is the perfect home away from home for both business and leisure travelers visiting the United States.
2000 Old Greenbrier Rd, Chesapeake, VA 23320, United States
Reviews of Towneplace Suites
"I booked several rooms at this hotel for myself and my soccer team this past weekend. Having waited until the week before the tournament to make a reservation, this was one of the few hotels in the vicinity that could accommodate our group. I was the first to check in from my group, and when I inquired about the amenities of the hotel I was surprised to hear that they did not serve a continental breakfast (as promised over the phone)... probably better for our group since we were playing soccer both mornings of the weekend, but still. Several of my group members checked in and were greeted by unclean rooms -- pizza boxes, unturned beds, other trash. Also, the only 2BR suite that I booked somehow became unavailable on Friday night as one of the two couples planning to stay in that room was checking in. How do you just lose/cancel someone's reservation? I came down to the front desk to help my friend sort out the room situation. After some discussion with the night manager (who clearly was trying to make up for someone else's mistake) a 2BR suite somehow magically became available... not sure how this happens either. Even though the rooms are supposed to be NO SMOKING my friend said the 2BR suite smelled of smoke. After some delay my friend was able to check in to the smoky 2BR suite (which had only 1 bathroom, even though over the phone they told me it had 2 separate baths). The service overall was poor. On Saturday I asked the cleaning lady if she could turn my room in an hour as we were getting ready to depart for our afternoon game, to which she replied in the affirmative. When we got back, the room still had not been cleaned. I asked again and was assured that the room would be clean upon returning from dinner. Again I came back to an uncleaned room. I CALLED the front desk to ask why my room had not been changed, and I was given the answer that they only clean the rooms "every other day". This reply made no sense to me as 1) hotels clean the rooms EVERY DAY and 2) I specifically asked the cleaning lady to clean my room TWICE. Upon checkout, my friend (2BR smoky suite) was about to be charged a rate that was well above the rate on my confirmation... to be specific, his card was going to be charged $520 or so, instead of $380. The girl at the front desk assumed that the extra charges were for "incidentals" and that this was standard hotel procedure, but we quickly learned that my friend was going to be charged a different rate than what was promised in our confirmation. In my opinion, the rate should've been lowered based on the fact that his room wasn't ready at midnight when he checked in, but a manager was unavailable for further discussion. Bottom line: the rooms are nice (when clean) but the service is poor and the front desk staff is very unorganized. They did not offer any recompense for the multiple issues we had while staying there. Plus, there are nicer hotels in the area, as well as better values. Use only as a last resort!"
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