Ballad Health Medical Associates Urgent Care
601 Commonwealth Drive, Norton, Virginia 24273
About the Business
Ballad Health Medical Associates Urgent Care, located at 601 Commonwealth Drive in Norton, Virginia, offers fast and high-quality care for non-life-threatening injuries and illnesses for adults and children in Wise County. Our clinic, conveniently situated in the Norton Commons shopping center near Walmart, provides a more affordable and efficient alternative to the emergency room. With our Online Quick Care and Virtual Urgent Care options, you can receive medical attention without leaving your home. However, in case of a life-threatening emergency, it is important to call 911 or go directly to the nearest ER. Our emergency rooms are open 24/7 for serious conditions such as chest pain, difficulty breathing, and loss of consciousness. At Ballad Health Urgent Care, you can access your health records, communicate with your doctor, schedule appointments, and request prescription refills online. Trust us to provide you and your family with the care you need, when you need it.
Photos
Contacts
601 Commonwealth Dr, Norton, VA 24273, United States
Opening hours
Monday:
08:00 - 19:30
Tuesday:
08:00 - 19:30
Wednesday:
08:00 - 19:30
Thursday:
08:00 - 19:30
Friday:
08:00 - 19:30
Saturday:
08:00 - 17:30
Sunday:
10:00 - 17:30
Reviews
"Some of the doctors are nice but, man you better be willing to wait hours when it’s busy. The only issue with that is it take 3 or 4 hours to see a doctor."
"Just sat in the lobby for 3 hours and watched people get called back that had been there for 30 minutes, I went to the front desk and asked if I could be seen sooner and they checked my temp and it was 101.8 and they sent me back to the lobby for another hour and a half, eventually I just got up and left, if you really are sick do not come here."
"First of all, these people are extremely homophobic. The fat lady at the desk with the short hair, she was the rudest human I’ve ever encountered. We walked up and said we had our appointment at 11, well she asked who my girlfriend was to me and she said “ I’m her girlfriend”. The woman looked at us in disgust and told me my mother had to call to approve me being here. Well I’m 17, and I don’t even live with my mom. My mom called and approved. 15 minutes pass and they’ve taken 2 walk in families before me. I asked them if I was next and they said “ yes you should be “. It’s been 40 minutes after my appointment time and they keep calling back walk in’s. The fat(I said this bc it’s the only way I can describe her), lady is extremely rude and judgmental. She should be fired or taught human decency. This place is a joke and the waits are awful. They tell you 30 mins and they actually mean 3 hrs. And all they ever tell you when you tell them what’s wrong is, “ you need to see a hospital”, or “ you have a virus take over the counter meds.” Also they don’t Covid test you correctly here so don’t come here if you want accuracy."
"My experience with this office was very disappointing. The receptionist was very polite and professional but the Dr or NP, that really never identified herself was very rude and made me feel like I was stupid. I will never go back there. Just needed someone to listen to my symptoms and tell me if I should get a Covid test, check for bronchitis or something. When I went in I told the nurse that my chest felt heavy and I felt dizzy and coughing. The Dr or NP came in and said go to the ER it is cardiac related and we can’t help you. When I was leaving she smirked and rolled her eyes. Some folks are not good at explaining there symptoms and just needs some help describing them. I went to the St Mary’s clinic and Coeburn and they took excellent care of me. My go to will be HMG and pray they grow in our area."
"Been here 3 hours with an online scheduled appointment, still haven't been called back. They have to be trying to go slow to take this long. I have 2 kids with little to no help and of course I have them with me. The front desk ladies are amazing that is the only nice thing I have to say. It's pathetic to make people wait that long for anything especially when they're sick/and or in pain."
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