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Eye Care & Surgery, P.C.
33 British Woods Drive, Roanoke, Virginia, United States
About the Eye Care & Surgery, P.C.
Eye Care & Surgery, P.C. is a premier eye care institution located at 33 British Woods Drive in Roanoke, Virginia, United States. Our team of expert doctors and surgeons are dedicated to providing top-notch eye care services to our patients. Whether you need a routine eye exam, treatment for an eye condition, or even surgery, we are here to help. Visit our store to browse our selection of eyewear and contact lenses. Trust Eye Care & Surgery, P.C. for all your eye care needs.
Photos of Eye Care & Surgery, P.C.
33 British Woods Dr, Roanoke, VA 24019, United States
Opening hours of Eye Care & Surgery, P.C.
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Eye Care & Surgery, P.C.
"Usually a good experience but there is no reason office staff should wait until the day before an appointment scheduled months ago to tell us that the doctor THEY scheduled my son with doesn't see kids under 15. Then don't schedule kids with them and don't get snippy with the patients when they are trying to ask you questions. Looking for other options in Botetourt - hopefully they'll be more respectful of people's work/school schedules and don't wait to the last minute to tell us the appointment (which they made) is wrong."
"i had made an appointment with this place over a month ago for which it would be in Mayof this year. Today, i just received a call from them saying that they have to reschedule the appointment because they are no longer scheduling on Saturdays. So I asked what the next available appointment during the weekand told me oh it won't be until July. That is totally unfair and disrespectful to me since i had already had an appointment set up. So i don't recommend going to this facility obviously they are not organized and don't care to make an effort to offer a better appointment than 3 months away, which is not good business."
"It is a shame that the office staff is rude and abrupt. The doctors are great. Dr Kevin Coolbaugh is fantasic and has helped me greatly in the past. However, There was some confusion as to whether they were in Network with my insurance. When talking to the staff on the phone they kept telling me they were in network very quickly with out asking any questions. The information was the opposite of what I had heard previously. I had other questions as well. They were very abrupt. Before the call ended I was informed that that the practice is not in network. There would be no eye care coverage if I was seen there. Good thing I didn't take their word the first time. I would have had a huge bill thinking I had coverage. The staff need to slow down and listen carefully to the caller. Same person I have spoken to in the past. This is not the first issue we have had with the front office. I am sad to lose my doctor. I hope the front office doesn't run to many people off before they find out how helpful and caring the doctors are. Two stars for the office staff."
"I had a great experience! They were able to fit me in because of a cancellation. I got back quickly once checked in by the friendly receptionist staff. Logan was sweet and patient while assessing my vision. Dr. Schaubach and her assistant were polite and professional. I was even able to take my printed prescription with me. Thanks all! :)"
"I am not happy with they way they have canceled my appointments. So far it has occurred twice. The appointments were on their books for a month to two months ahead. Their reason is the Doctor not being available. Then advising to me to reschedule. Unfortunately they don't work with the customer and make it as soon as possible.... back in the waiting que for another month. Hopefully they will keep this one!"
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