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Intercept Health Roanoke
5673 Airport Road Northwest, Roanoke, Virginia, United States
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About the Intercept Health Roanoke
Intercept Health Roanoke is a mental/behavioral health, substance use disorders, and foster care services organization located at 5673 Airport Road Northwest in Roanoke, Virginia, United States. As part of the LifeBridge continuum of care, Intercept Health offers a range of services to support and rehabilitate individuals at different stages of their treatment journey, from the least restrictive options to out-of-home placement. Accredited by the Council on Accreditation (COA) and licensed or certified by various state departments, Intercept Health is dedicated to helping people grow and live their healthiest lives.
Photos of Intercept Health Roanoke
5673 Airport Rd NW, Roanoke, VA 24012, United States
Opening hours of Intercept Health Roanoke
Monday:
09:00 - 17:00
Tuesday:
09:00 - 17:00
Wednesday:
09:00 - 17:00
Thursday:
09:00 - 17:00
Friday:
09:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Intercept Health Roanoke
"They are unreachable. Ive been going for 2 years and there has been multiple occasions where I have run out of medications and have been left to withdrawl only being able to get a voicemail over and over again. Someone in charge of answering phones and emails is getting payed a lot to do nothing. It has caused multiple mental health spirals with randomly being taken off my medicine. Your best bet is to go somewhere else. Update: 1 year later I've received a bill for over $1000 for this "care". how do you people sleep at night?"
"So, I am torn on my rating. The counceling side actually seems to have their priorities straight. I love my counselor. 5 stars for their psychology department. The psychiatry team however make me wish I had chosen a different place. I had my first appointment, all was well. Time to reschedule another appointment and you cannot get in contact with anyone. My medications have run out and I will now be experiencing withdrawal symptoms, which may include suicidal thoughts, all because I cannot get a hold of someone to schedule my appointment. I see nothing has changed there in the 3 years that people have been experiencing these same issues."
"I have no idea how to get ahold of someone to help me make an appointment so that I can actually get refills on my medication. Not impressed by the office staff, it’s nearly impossible to talk to someone. I love my psychiatrist, but I don’t know how to contact her…. This has been a recurring situation my entire time as a client of Intercept. Even with phone calls, I’ve left voicemails before and never heard back. The machine also says not to leave multiple messages otherwise you won’t get a callback or something like that. Disappointed, and now I don’t have my meds. Thanks a lot Intercept…"
"I've worked here for over 7 years and have had a wonderful experience. Coming from a larger organization, it was refreshing to come to an organization where you felt heard, valued and respected. Even when colleagues don't agree, there is an amicable resolution. The values are very important and stressed in numerous ways. Each service strives to offer the best service every day. Can some days be difficult, yes. Are decisions made that everyone agrees with, no. Do we focus on the best interest of client - absolutely. Working in the Mental Health can be challenging but is unbelievably rewarding. Want a workplace that promotes ethics and integrity, who has their client's best interest at heart, who is realistic about what can and cannot be done, who is innovative and offers a fun atmosphere where you can grow and learn?....then come to Intercept."
"Our children are patients here. The staff can not keep appointment times straight, can not keep scheduled appointments and put clients who can not make it to there appointments ahead of the ones who can. When they do rarely keep scheduled appointments they spend more time on other issues instead of the ones the clients are there for. What can be diagnosed in a 15 minute appointment where they take no time to learn what the issues are? For a professional facility they do a poor job of showing it. Let's not get me started on there prescription refill policy. Schedule appointments every 90 days and only give 30 day refills. Once they run out if you dont have a fax your screwed and still have to call multiple times after the fax is sent in. Poor management, poor patient care and a complete lack of concern for the mental and physical health of health. Wouldn't recommend this place if it was the last psychiatric facility in Roanoke. Unfortunately I can't give zero stars."
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