Carilion Clinic Family Medicine - Daleville 150 Market Ridge Lane, Daleville, VA 24083

"I want to say thank you to Doctor Kelly and her staff for the great work that they are doing. The nurse is so professional and always returned calls in a timely manner while Dr. Kelly took time to discuss and assist with my medical situation. Thank you."

"My son-in-law came in as a patient. He saw Elizabeth Mick NP-C what ever that means. She did blood work on him and his blood work came back with terrible results, showed infection in his whole body. She called him back and said I will call you back we might need to hospitalize you. She NEVER called back!! I know medical staff are overwhelmed since Covid and I thank them tremondustly for all their hard work. However people are suffering with other medical problems. He is in the hospital now with no help from Elizabeth Mick. Shame on you for not following through with a patient."

"Have been going here for years mainly because all of my daughter's records are with Carilion. I personally go maybe once a year. I'm at risk for colon and throat cancer. Went in to be referred for colonoscopy and EGD as polyps were taken out last scopes. Waited SIX MONTHS for a referral, but was told this up front so that wasn't the big deal. What I found out, six months later, was only colonoscopy was referred. Called nurse line right away to see if EGD could be added to the procedure (can be done. Just a quick call to insurance for referral) because of the risk. No return call. Had colonoscopy ONLY several days later. Called nurse line back, a week after my last call, and left another message. It's now been 4 days and no call back, even though message says 24 hours. I am on edge about the scare of cancer and I don't even get a courtesy call back to give me any updates, or what i need to be doing to get an EGD done?? IF my call should not have been to the nurse line then AT LEAST CALL ME BACK and tell me that! Now what? Wait another 6 months to get another scope appointment AFTER I get someone to call me back??? Assuming I will get someone to call me back? 3 stars because most trips have been pleasant. The sick walk in between 830 and 1030 have been horrible. Took daughter in one time and they would not see her because the symptoms did not fit the criteria for walk in. Took her to ER and she was admitted for a serious condition and was in for a week!!!! I recently went for a walk in sick visit and was told I was fine and given muscle relaxers......for ear and face pain. The next week I was in excruciating pain and found out had bad ear and throat infection and lost time from work. NOT GOING BACK. TRANSFERRING TO LEWIS GALE, me and all of my family. DO NOT GO TO THIS PLACE. RUN AWAY."

"We have had excellent care from the physicians, PAs and nurses at Carilion Family Medicine in Daleville. We have always been able to get a “sick” appointment when needed and our phone calls to the nurse line are returned promptly. The staff is friendly and efficient and the time spent in the waiting room is usually minimal. I highly recommend this practice!"

"Excellent staff, kind and helpful. Dr. Polk is excellent and stays abreast of new studies. Listens well too. Staff does excellent job of helping. Melissa went out of her way to copy orders for me at the spur of the moment. Medicine has unexpected emergencies, people wouldn't whine if They were the emergency."