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Candlewood Suites Roanoke Airport, an IHG Hotel
3315 Ordway Drive Northwest, Roanoke, Virginia, United States
About the Candlewood Suites Roanoke Airport, an IHG Hotel
Candlewood Suites Roanoke Airport, an IHG Hotel, is a cozy lodging option located at 3315 Ordway Drive Northwest in Roanoke, Virginia, United States. This hotel offers comfortable accommodations for both short and extended stays, with spacious suites equipped with full kitchens and modern amenities. Guests can enjoy the convenience of being located near the Roanoke-Blacksburg Regional Airport, making it a convenient choice for travelers. The hotel also features a fitness center, outdoor gazebo with grills, and a 24-hour convenience store. Whether visiting for business or leisure, Candlewood Suites Roanoke Airport provides a welcoming and comfortable stay for all guests.
Photos of Candlewood Suites Roanoke Airport, an IHG Hotel
3315 Ordway Dr NW Building 1, Roanoke, VA 24017, United States
Reviews of Candlewood Suites Roanoke Airport, an IHG Hotel
"This location is about to get so much better now that the GM James will be gone,,aka doesn’t return phone calls. I had stayed here previously on the holiday in side, (they are connected). The rooms were great and the service was good. Second stay was on the candlewood suites side. Room was on the bar side which can be noisy depending on if someone is having fun at the bar, but they do seem to get everyone out by 9-10. The room was very dark however on that side. It was missing most of the kitchen needs but I was offered what I needed and assured that everything was in order due to a recent change of GM and visit from the VP. The service was spectacular, from every aspect of this location. Great place, and if you have allergies to pets like I do you should be okay even though they do allow service animals. Whitney was our bartender and fantastic. Will use this location every time I’m in Roanoke."
"This location was convient considering it was a last minute decision, road trip was cut short due to a lack of sleep. Right away, I noticed how the exterior lacked curb appeal. Although it's definitely a beautiful structure, it just didnt offer a grand welcoming when you arrive. I wish they had more noticable hertiage planters planked at the sides of entrance. Especially considering their birch/tree theme, which can be seen and felt throughout the property. There were a few design decisions that I found questionable, like looking out of a window that overlooks an interior space where the guest and barista can be seen. Or the lack of building a closet in a room. However, there is a sprinkler positiined in the alcove so not sure if it was intentional or a mishap. Overall the rooms were neat and clean. Staff was helpful and the interior offers a bit of curiosity and mystery as you travel throughout the communal space. Looks like they are in the process of doing touch ups, painting and repairs. The carpet decision in the room was perfect because it was a cohesive element which harmonized the look. I really believe the texture of the carpet was brilliant! It mimiced the texture of the tree knotting, rough and smooth patches. I was also impressed by their design decision to add a feature tree wall near the gym. It could definitely be a fun IG moment for sure!"
"This is a great hotel! We have been to several hotels all over the country and this is one of the best.. I will say that it was not so great when we first arrived but they did some great work switching employees and everything and it is sooo much better now! The staff is always pleasant and as helpful as they can be! Megan at the front desk is our favorite, she is always smiling and brings special light to this hotel! We just love her!! They have a nice fitness are that is always clean, and the pool room is nice as well! I like that they have several elevators so if you don't want to wait you can just go to the next elevator! These guys have accommodated us to a great extent and we are so thankful for the new crew!! They also have a new menu with tasty items to choose from, I definitely recommend stopping by black birch to grab a bite to eat!!"
"It was very hard to get clean towels during my four night stay. I did not request that the room be serviced, nor did anyone explain the service policy upon check-in. The front desk employees could have shown better customer service skills. I was left standing at the desk while she checked to see if a room was ready for a client (without a word to myself or the other gentleman standing in line)."
"We were pleased with the beautiful and spacious room provided by this hotel. The accommodations were well-appointed, and the bathroom was nice, meeting our expectations for a comfortable stay. The staff members were friendly and welcoming, contributing to a positive overall experience. However, we encountered an issue with ants in our room, specifically on the desk and dresser. We discovered them after our toddler had fallen asleep, prompting my husband to inform the front desk about the situation. We did not request to rooms, assuming it would be easier to manage on our own with a sleeping child. We took the initiative to wipe down the affected area with Lysol wipes, hoping to alleviate the issue. Unfortunately, the next morning, we noticed that the ants had returned and were once again present on the dresser. While we understand that occasional pest issues can occur, it is important for the hotel to take proactive measures to ensure the comfort and satisfaction of its guests. Despite this issue, we would like to acknowledge the positive aspects of our stay, such as the beautiful and spacious room and the friendly staff. However, it is crucial for the hotel management to address and resolve the ant issue promptly to prevent future inconvenience to guests. In conclusion, our experience at this hotel was a mix of positive and negative aspects. While the room was aesthetically pleasing, spacious, and the staff friendly, the presence of ants in our room was a significant drawback. We hope that the hotel takes steps to resolve the pest issue effectively, ensuring a more enjoyable experience for future guests. We would like to express our appreciation to the checkout staff for their friendly and accommodating service, as well as to the talented cookie-maker for creating delectable treats. These notable staff members added a positive touch to our stay and demonstrated the commitment to guest satisfaction."
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