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Rockingham County Social Services
110 North Mason Street, Harrisonburg, Virginia, United States
About the Rockingham County Social Services
Rockingham County Social Services is a local government office located at 110 North Mason Street in Harrisonburg, Virginia. As a vital resource for the community, this institution provides a range of health and social services to residents in need. From assistance with food stamps and Medicaid to child welfare and adult protective services, Rockingham County Social Services is dedicated to promoting the well-being and safety of individuals and families in the area. With a team of compassionate professionals, this institution strives to support and empower those facing challenges and hardships, ensuring that everyone has access to the care and resources they require.
110 N Mason St, Harrisonburg, VA 22802, United States
Opening hours of Rockingham County Social Services
Monday:
08:00 - 16:30
Tuesday:
08:00 - 16:30
Wednesday:
08:00 - 16:30
Thursday:
08:00 - 16:30
Friday:
08:00 - 16:30
Saturday:
Day off
Sunday:
Day off
Reviews of Rockingham County Social Services
"I normally do not leave reviews, but I feel the need to this time. As a public agency that they are, they should respect peoples time and acknowledge people as humans. I was given a set time for an appointment, why did I have to wait 50 minutes, and no one let me know if there was some type of delay? When I went to reception, they sent me to another area to reschedule. When I got to the other side to reschedule, they were sending me back the other way. Please keep staff communication open amongst each other. When you give a person an appointment time, please respect their time and follow through with the appointment time. I went out of my way to schedule my work time around this appointment. Also, customer service is lacking there, please work on this with front staff. Thank you. Update 10/19/2023 This is my 2nd experience with Social Services. Why did I think the 2nd experience would be better!?! Lady at reception was a different lady this time, white early 50 women with mid eastern accent. Very rude! I simply asked to turn in documents and she advised me I could drop off at green box at entrance. Perfect, I understood that I then asked for a piece of tape, a piece of tape! She then told me she could not and I needed to sign in on the tablet. Are you kidding me?!? A person with common sense would say okay here is your tape and now I can move on with my day. One less person to deal with. It’s incredibly frustrating to see this type of customer service being provided to the community! Once again, please follow through with customer service training for staff, especially front line staff. Very unacceptable service."
"Case managers don't return calls. The receptionist is rude."
"I came to cancel Medicaid benefits and the two ladies in the front desk who speak Spanish are so lovely. I didn’t get to talk to anyone else but them and it’s my first time here but they greeted me so nice even thought it was 5 mins till closing time. One of them, short curly hair, took her time to explain everything with details. God bless you ladies !!! Everything comes back to you !!"
"Family of 6 with 1 person supporting they family doesn't qualify for anything but a family of 2 making 400 a week in tips on top of 10 hour paycheck full time does. Her tips do get reported. I bring in less and work myself to death with no tips. Something seems strange. One worker will tell you to do this and they next one won't. Either some aren't doing their jobs or their crooked. I guess I should find a job with just tips so I can get help. Can't depend on unemployment in Virginia! Best case worker they've ever had is Belhamy. I have Cheryl Good now and wish I could get a new one but the won't do it. She's constantly messing my case up and I have to go to the supervisor to fix it. We are now sitting with no benefits and waiting for her to fix another mistake. The claimed a letter went out saying what the needed and we didn't comply so the can canceled it. I knew the hadn't sent it and when the supervisor found out I was correct she told her she had to reinstate. Days later and we are still waiting on them to fix their mistake. I think it's time she retires as moody and forgetting as she is. Office staff up front never answers so you have to go to a supervisor."
"The receptionists for decades of dealings have mostly been chilly, don't alwys answer the phone. I figure it is because they are understaffed and I try to give them some slack. Don't think the hiring government is going to improve. It is them everyone needs to voice objection to. So where do we start and how many of us are going to take the time to do this? Complaining here at the local level has not made a positive change. Let's try something else that might work to make all people involved have a better interaction. Who is game?"
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