Alexander T. Augusta Military Medical Center
9300 DeWitt Loop, Fort Belvoir, Virginia, United States
About the Alexander T. Augusta Military Medical Center
The Alexander T. Augusta Military Medical Center is a prestigious health institution located at 9300 DeWitt Loop in Fort Belvoir, Virginia, United States. As a leading military hospital, it provides top-notch medical care to military personnel, veterans, and their families. The center is equipped with state-of-the-art facilities and staffed by highly trained medical professionals who specialize in a wide range of healthcare services. Patients can expect to receive compassionate and comprehensive treatment at this renowned medical center.
Photos of Alexander T. Augusta Military Medical Center
9300 DeWitt Loop, Fort Belvoir, VA 22060, United States
Reviews of Alexander T. Augusta Military Medical Center
"My initial encounters with this hospital have been quite positive overall. Despite some phone barriers getting set up at this hospital at my new address, I managed to swiftly schedule and attend my first appointment with my primary care team. On my first day, I parked near the emergency room and took the wrong path to the hospital, but I managed to find my way around the facility and arrive at the right place. I enjoy that I was able to complete practically everything right away, including my appointment, a prescription refill, documents for the release of medical records, and visits with the doctors I needed for various illnesses all in one day."
"Consistently the worst MTF in the area. Whoever commands this facility should be relieved of command. The staff and med techs are always rude and the pharmacy wait times are ridiculous. There is zero bedside manner and the civilian employees treat patients poorly because they think they can…proving that “leadership” has enabled this behavior. It’s not surprising this military medical facility is so poor. After all…what do call the person who graduated last in their medical class? Captain."
"The hospital itself may be fine, but the appointment system for their clinics leaves a lot to be desired. Sunday found myself in the Emergency room. Long story short, I needed an MRI and a visit to the Neurosurgeon for some multilevel degeneration in my c-spine. Being military-funded, you can't just go do these things, you have to schedule an appointment back with your primary care provider first. To their credit, I received an appointment with the Nurse Provider at 0945 the next day. She concurred with the two docs from the ER, put in the referrals, and proscribed 800mg of Motrin. I would say it is a placebo, but either it just seems better after two days, or dealing with the system has effectively taken my mind off the pain. So, she tells me you can schedule the MRI now, but will have to wait 48 hours to activate the referral for the Neurosurgeon. I called yesterday, the same day I returned from the NP, and got an "All available representatives are busy; please leave a message." I did but received no response. Today called at 0700 to get the message that they were not open until 0715. I called back at 0730 and was #28 in the queue. It wound its way down to #1 shortly before the two-hour mark and then promptly disconnected me at the two-hour mark. I called back, left a second message, and then called the Patient Advocate. She patched me to the CT team, which forwarded me to the Imaging team, who told me they couldn't do anything concerning making appointments; I would have to call the number I used earlier. When I explained my problem, they were sorry, but they could do nothing. I called the appointment line again, #39 in the queue, two hours, down to one, and cut off. I called the third time. I started at #21, and the cycle repeated, down to one, and cut off at two hours. I called the Patient Advocate back; she remembered me and offered to take my information down and deliver it to them. I told her I had already left two messages and didn't get a return, so I asked, Why should I get one from this? She said they have three days to respond to a query from the Patient Advocate. I told her that didn't seem to help me with my lack of appointment problem. She agreed and connected me back to the MRI department. Progress now, he also recognized me from calling earlier and could sense the frustration in my voice. Perhaps I told them, but either way, he gave me the phone number of the head of the department. I called and explained my issue. He was contrite and told me he didn't know why the system was cutting me off after two hours. I was thinking why does it take two hours in the first place. now multiply that by the three times I went through the process, and I really can't fathom the why. Turns out he can make appointments. He took my information and came back to tell me they don't have any appointments available, but if I was willing to travel to Dumfries (about 40 minutes/25 miles) they have openings. I said sure, I take the first you have. I now have an appointment 18 days from now. Wow, just wow."
"Overall my first experiences at this hospital have been surprisingly good. I was able to secure and attend my first appointment at this hospital with my primary care team quickly despite obstacles on the phone to get established at this hospital at my new address. I parked at the ER area and took the wrong route to the hospital on my first day, but I was able to navigate the hospital to get to the correct location. I like how I was able to get almost everything done immediately: my appointment, pharmacy refill, medical records release forms, and address the doctors I needed for different ailments in one day. It took me six hours to get all this done at this hospital, since I arrived at my first appointment an hour early. Despite the hours spent here, it was quiet and peaceful - no lines or anxiety. This was the most ideal doctor and hospital visit I ever had. Peaceful, spacious and inviting lobby area, easy to locate appointment, gift shop, & pharmacy location, and a Starbucks on the third floor to enjoy iced coffee. It was easy finding the parking lot of the front of the hospital where the hospital's pharmacy is located. Going to the hospital and my first doctor appointments at a new address are always stressful to me due to numerous past experiences, so I was elated to finally have a good firsthand experience."
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