Holy Cross Germantown Hospital
19801 Observation Drive, Germantown, Maryland, United States
About the Holy Cross Germantown Hospital
Holy Cross Germantown Hospital, located at 19801 Observation Drive in Germantown, Maryland, is a leading health institution serving the community of Germantown and upper Montgomery County. With a focus on high-quality care, the hospital offers state-of-the-art facilities and the expertise of a skilled team of healthcare professionals.
Specializing in a range of services, Holy Cross Germantown Hospital provides a full-service emergency department for adults, seniors, and children, trusted maternity care for mothers and newborns, advanced diagnostic and surgical services, and emergency and voluntary inpatient psychiatric care.
The hospital prioritizes patient safety, healing, and comfort, with an environmentally friendly design that includes green space and all private rooms. Additionally, Holy Cross Health has transitioned to a new electronic health record and billing system to enhance the delivery of healthcare services to the community. Visit Holy Cross Germantown Hospital for top-quality care in a modern and patient-centered setting.
Photos of Holy Cross Germantown Hospital
19801 Observation Dr, Germantown, MD 20876, United States
Reviews of Holy Cross Germantown Hospital
"People please read this. I went to HC Germantown on Sunday 1/21. This was the worst experience of my life, I’m talking about of a first country in the world. I arrived there with a lot of pain on my kidney , The front lady took my information, my blood and I waited with a lot of pain but I new that there was a process.However I waited for 2 hours, the pain just got stronger and stronger , I asked again for help and the front desk ladies said they could do anything. The pain it was so strong that I vomited several times even on my clothes ,. Due to extremely pain I started to scream. The front lady said that I need to be quiet . After a few minutes they came and gave me some medicine and the pain continue. They put me on the hall but inside of the area that they see people. I continue screaming. Some unprofessional nurse came with a smile on the face trying to practice his Spanish with me . This is so unprofessional, in a medical field , if you don’t know the exactly language of the person just speak English or ask for their main language . The pain was so bad and his Spanish so horrible that I want to punch him , but unfortunately I will never due that. To resume it was 6 hours on the hospital with pain , I had kidney stone. Got 3 morphine and they send me home. The nurses looked at me with no empathy, they joke between them , smile while a patient on the hall dying on the hall. I have a good life insurance wasn’t anything for free. My only mistake it was not recorded and send how they treat people to the news. If you ever have this kind of experience ( I hope not)please record and contact the news."
"Recently, I suffered a head injury with bleeding and subsequently visited the emergency room. The service at the front desk was unsatisfactory. After a two-hour wait, a doctor examined my injury in the waiting area and recommended a CT scan, but did not clean the wound. Thirty minutes later, I opted to discharge myself. Before leaving, I was asked to sign a document acknowledging my refusal of the CT scan. In the nursing room, a nurse cleaned my injury with a wet pad before I signed additional paperwork. Two weeks later, I received a bill for $1,200. The services rendered do not seem commensurate with the $1,200 charge. I am struggling to understand the justification for this cost. The hospital's services and billing practices are unsatisfactory."
"If you are thinking of bringing your child into this ER, DONT. The ER staff are not trained or equipped to deal with babies. Without going into to much personal health details. We brought out 8 month son here, they worked with him for about 5 hours each time giving us no information about what the care plan was. We did not even see a doctor into hour 3, all while our son had difficulties to breathe. Finally after demanding an action plan from staff, they gave us the option of transferring to children's national. When the transport crew from children's arrived was the first time we could take a sigh of relief. That crew did more for him in a matter of 20 minutes as they prepped him for transport then the previous 5 hours at Holy Cross. On top of this all the staff was extremely unprofessional, often arguing in front of us over silly things like standing too close to one another, and the state of cleanliness was TERRIBLE. I would compare it to a poorly maintained rest stop. Never going to this hospital again."
"Hospital is an amorphous entity greeting you upon admission and wishing you well upon discharge. There is a bit of a magic cooking inside ORs by all these adjunct / tenure / guest professors. Regrettably, you are, most likely, going to miss it entirely while deeply sedated. :( It is the hospital that wakes you up and steadily walks you towards the exit on your discharge date. That's where its amorphousness ends. The hospital materializes into voices and hands, noises and signals. It becomes a well thought-though, tuned and oiled machine for making you well, whether you like it or not. :) Hands and voices have names: Martha, Jessica, Maribel and Kim (and many-many more). Day-by-day you become more confident hearing, welcoming those voices. However, there are other voices: one is responding to Anunciata. This day-mare will haunt you till the end of ... her shift. It's always good to be back home, especially by Christmas. Looking backwards provides you with a perspective: in case of emergency there is that one last resort called Hospital. God forbid ... ----------------------------------------- The Hospital responded oddly: "Our staff is committed to excellence in patient care, and they go above and beyond to prove it every day." Duh, isn't that the reason we entrusted you with our health?"
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