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Candlewood Suites Norfolk Airport, an IHG Hotel
5600 Lowery Road, Norfolk, Virginia, United States
About the Candlewood Suites Norfolk Airport, an IHG Hotel
Candlewood Suites Norfolk Airport, an IHG Hotel, is a comfortable and convenient lodging option located at 5600 Lowery Road in Norfolk, Virginia. This hotel is perfect for travelers looking for a home away from home, offering spacious suites with fully equipped kitchens, free Wi-Fi, and a 24-hour fitness center. Guests can enjoy the convenience of being near Norfolk International Airport and other local attractions. With its friendly staff and modern amenities, Candlewood Suites Norfolk Airport is the perfect choice for both business and leisure travelers.
Photos of Candlewood Suites Norfolk Airport, an IHG Hotel
5600 Lowery Rd, Norfolk, VA 23502, United States
Reviews of Candlewood Suites Norfolk Airport, an IHG Hotel
"My husband and I stayed at this hotel for 2 nights on my IHG discount. The first night, we were put into a handicapped room, which is fine with me, due to occupancy. We were in 305. The front desk agent did say I am able to switch rooms the next day if I didn't like the room. Doing a walk through in the room, everything was fine until I went into the bathroom. I opened the drawers in the dresser that was in the bathroom, the second drawer had dirty girl's underwear and the third drawer had a wet towel that had to be sitting there long enough for it to start turning black. I ended up staying in the room due to it being late and me being able to switch rooms the next day. When I got out of the shower, there was a huge puddle on the floor. The water pressure was so high and the shower curtains wouldn't close all the way that the water came out. The next morning, I called front desk to let them know I wanted to switch rooms and the reasons why. She put me in 210. Again, I checked back in at night due to my work schedule. I went to 210 to inspect it, everything was looking good until I checked the bed. There were roaches coming out of the pillow just walking around. I took a picture of one of them in the pillow case and brought it to the front desk agent. She also took a picture on her phone and placed me in 409. The towel rack was hanging off, only Q towel, and random holes in the wall which had me skeptical of what is going on at this hotel I honestly was sickened by the hotel that I didn't want to stay anymore, but it was late and I had to work early the next day so I just took my shower and checked out early Saturday. I would not recommend this hotel to anyone. I should have listened to the reviews and not book here. The lady at the front desk is a great employee. She was very empathetic and did what she could to get us into a nice room. She is the reason I did not go to corporate. I have stayed at multiple hotels and this one is by far the worst."
"When I got to the hotel I was told there were no rooms. My reservation was cancelled by someone on the front desk. I was told it was first come first served, it does not matter if you book in advance and have a confirmation. I was also told I wasn’t charged but my card was. I am still trying to be refunded. From other reviews I am reading now this is a regular occurrence. I will never book with Candlewood or any of the IHG hotels."
"Terrible terrible service. They gave us a room that was not cleaned with leftover food on the table and dirty bedsheets. The room smelled like someone has vomited. They told us that they will do room service the next day but they NEVER did. We came back with the same mess the second night. They ended up processing us refunds. This hotel should be a 1 star, definitely not worth a 3 star rating. I would NOT recommend any friends to books this place ever again."
"I booked an Associate into this property for a weekend stay. The first room they gave him wasn't cleaned. I know this happens, but the second room they gave him had roaches! When I called the hotel and spoke to the manager, he came across as unconcerned. When my Associate was given another room, he discovered roaches again the next morning when he turned on the lights. We had to find another hotel for him to stay the second night. I have to regularly put people in hotels near our office so they can be well rested to start work for the week. I was on vacation. Both my associate and I wasted too much time dealing with the deficiencies of this property. Rather than charging my company for the one night stay, we should all be compensated. The only reason I left 1 star for this property was because you can't leave zero stars and still post a comment."
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