west elm 4511 Main Street, Virginia Beach, VA 23462

"What I've learned about West Elm over the past few years (post pandemic): they seem to have developed some serious production, quality control, and scheduling problems. We never had any issues with items we purchased from West Elm "prior" to the initial covid outbreak. Nowadays, if you order anything online from this company, it seems you only have a 50/50 chance of actually getting the item. If you do get lucky and they don't cancel your order for some reason, the item you actually receive may not meet your expectations (or be as described) as shown on their website. We have found that the best thing you can do if you truly want anything from West Elm is to just go to their local store. Both Caitlin and April (store mgr) at this location went above & beyond to help us out with our purchase and item returns. They followed up with any delivery and scheduling questions we had. Thank you again to them and the other staff for helping make our experience with west elm more enjoyable."

"I haven't met a single person at West Elm that I haven't liked. Everyone is so helpful and friendly. Be sure to check out the free design services that make visualizing and purchasing a breeze. The attitude of the staff trickles down from the top, so after meeting the store manager, April, I wasn't surprised why everyone there was so great. She is wonderful, and it was a pleasure working with her and her staff."

"This is the worst experience I’ve ever had. We ordered a bed 8 months ago and still don’t have it. Customer service has been no help. I have been told at least 5 times that someone will reach out to me. No one has ever contacted me from this company. This was supposed to be a reputable business. I have yet to see that. At this point I have emailed the CEO as well as other executives. No word from anyone. Not an apology, not an offer to fix it, not an offer to compensate. Nothing. I keep being told some version of, “wait for it to arrive and then we can talk about helping you.” SERIOUSLY?! It’s been 8 months. How much longer do I have to wait? This is the worst treatment I’ve ever received from any company ever."

"I never heard of West Elm. My wife wanted to stop in and see what they had. I loved this store. First I was walking around looking at the couches and lighting they had. I was really digging it. I also was checking out there pottery. They had some great looking plates, dishes, and glass wear I fell in love with. I know that when we move I will looking here to get some new dishes. The staff there were very kind and I will be returning to actually buy something next time."

"Has this upscale feel when you step into the store. Everything is light and bright and airy. It's like a Kirkland mingled with a Pottery Barn. There are unique items here although the price point is a little high to be practical. The 30% off sale is appealing although it's got to apply to your fave thing. Appreciate the quality feel of their shams, quilted and padded. Their pillows are understated but seams are sewn nicely (no frays). The staff here are friendly, they ask if they could help with anything. Even when I say I was just browsing, they still keep their smile to make you feel welcomed."