AL's Twin Air, LLC

"Awful experience. Sent us grossly inflated bills that suddenly dropped by hundreds of dollars when we asked how they arrived at that number. Took a month to get them to fix a simple problem. Had to constantly chase them down to get them to do anything at all. We tried to get a second opinion but when another company arrived, they were unable to diagnose the issue because Al's had removed parts from our HVAC without our knowledge or permission."

"Very disappointing and unprofessional business. The company removed parts of our HVAC without permission or our knowledge. Then it took them over a month to come and reinstall it. I called regularly to get the repair scheduled, but they are incredibly disorganized (ordering the wrong parts, forgetting to schedule services). I would highly recommend not using this business."

"I contracted with Al's Twin Air to get a sewer line camera inspection and sewer pipe location service performed. From the office administration staff to the service personnel I was extremely satisfied with the company's professionalism, customer service and helpfulness. All of my interactions were positive and the staff graciously answered all of my questions and earned my business. The service personnel answered a number of specific technical questions I had so that I knew exactly what I could expect on the service date. In addition, on the service date the technicians gave me, in addition executing the service, a wealth of in-depth knowledge about residential plumbing, HVAC and water systems. In fact, much of the information they generously offered extended far beyond the specific nature of the service call. In all, the customer service experience was fantastic and the information the service personnel shared has made me a much more competent and well-informed homeowner. I was very satisfied with the service."

"Sorry but I was very disappointed with the service and price. My main complaint is that they didn’t fix the problem and didn’t even do what they said they were going to do to try to fix it. Beyond that, the price was absurd. They charged $120 for materials for maybe $5 worth of duct sealant (and didn’t even use enough to seal the ducts!) They charged 12 hours of labor at $90 an hour, but the guys were here for about 2.5 hours, and most of that time was spent waiting for another guy to bring over duct sealant. I called and pointed this out and they reduced it to 6 hours of labor. They were on-time, very nice, easy to make an appointment. I just don’t know what I got for $800."

"Been using Al's Twin Air for several years now, mainly for my heating and air conditioning service. The technicians are very courteous and knowledgeable. Very good at explaining what they plan to do and what needs to be done. Highly recommend this company."