Candlewood Suites Richmond-South, an IHG Hotel 4301 Commerce Road, Richmond, VA 23234

"Im giving 5 stars strictly because of Kiara. She was pleasantly knowledgeable, and very hospitable. The room is clean and I didn't expect a big refrigerator."

"When I got there I waited at the front desk for about 20 minutes. I asked the man who was painting if he knew where the front desk clerk was and he pointed to the bathroom (he didn't speak English), I knock on the door and she YELLS "BRO WAIT" I wait another 3-4 mins and she comes out. She services me and tells me it's $150 deposit but I showed her that it says $100 deposit but she says oh and still charges me $150 that I still haven't gotten back btw (the guy the next morning told me it would take 7-10 business days so I still have 3 days left to get it back hopefully) . Also the room was nice but it wasn't the room I booked. I showed her the room I booked and she looks at it and says nothing. So I said so I have to keep the room that I have when it's not the room I booked AND PAID EXTRA FOR! She says yes. I tried not to go back and forth because I needed this room, it was late, I was tired and so was my infant baby and 13 year old. The room was nice but the floors were dirty. I cleaned them myself. It was chocolate on my floor (I hope it was chocolate) but I cleaned my whole floor like I said because I have an infant. The person name that shows cleaned my room was "Irma". Also the dishes in the room were dirty. But everything else was fine and nice. Overall this was a HORRIBLE experience for me. I've never left a negative review and I try not to but the girl serviced me was AWFUL. Then while I was getting some of my stuff out of my car she went outside and I'm guessing she didn't know I was out there and was talking about me to whomever she was talking to. Again I will never stay here again because the experience was terrible. But yes the room was nice. If the floor wasn't so dirty and the dishes weren't dirty I would've at least given the room a 5 star."

"The room was spacious and very clean. As I was traveling with a large dog, my hotel selection was limited. Yet, the hotel was near a mayor highway; yet, the nearby restaurant selection was limited; eg, Starbucks and Subway. The morning receptionist was professional and helpful. The evening person was efficient."

"Main problem, besides the room having shower with no bathtub, is that the shower hot water control was fixed to midpoint so that you couldn't have a really nice hot shower. Instead you had a barely tolerable warm shower. Otherwise the experience was real good."

"The staff at night was especially nice. The lady at the front desk gave us a restaurant recommendation. She even checked in on whether we liked it. She always met us with a smile and we appreciate that. We are a military family just driving home to PA from a Texas mobilization so we spent very little time in the hotel. This hotel lost a star because the pet fee was almost as much as our overall stay at the hotel. That was frustrating. Otherwise, we enjoyed our stay."