Quest Diagnostics

"Unruly group of ignorant non professionals. No one working in the front of the house has a clue how to interpret or handle straight forward insurance claims. Rapidly sent a case to collections before they even understood their own mistake...now it can't be reversed. Just stay away."

"Friendly and efficient. I went to this lab as a walk-in around 9:40a on a Monday morning. Computerized check-in was a breeze, and I was in and out in less than 10 minutes. For those who are unsure, the entrance to this lab is in the back of the brick building through the doors on the left where the "Tuckahoe Building" sign is posted."

"Appointment was at 11:00...they got me back at 11:01. Fast and easy sign in out front with a kiosk that also had a scanner for your driver's license. Quick draw and I was out in 5 minutes. A bit cofusing to find the building, but no big deal."

"I’m surprised at the negative reviews. I have been to this Quest three times in the past year. I have had a great experience each time with two different phlebotomists. They have been punctual, professional, and very warm. Both of my doctors have had no problem receiving the lab results from Quest. Their Three Chopt Road location is easy to access from I 64 and they have a large parking lot. I highly recommend them."

"Bad experience with billing department. Beware everyone! Quest will get you to sign a laptop screen before you get your blood drawn telling you this is to bill your insurance company. Never did I hear the rep from their office tell me I would be responsible for the bill if my insurance did not pay. I have Medicare and a great supplement insurance. Medicare would not cover the type of blood work by doctors office said was mandatory to have in order to receive by pain medications. When I receive the Medicare Summary and showed I was responsible for the bill, I appealed the claim. I won the appeal because Quest did not provide the proper documentation needed in a timely manner. Quest now has came back and said because I sign knowing (which is not correct) the laptop billing screen I was responsible for a large lab invoice. I called Medicare and discussed this and they told me PEOPLE need to watch this company because they ask you to sign without indicating everything or giving you a copy of their policies before you get their service. I will never trust Quest Diagnostics again. Please people pay attention!!!!"