Upcycle Design LLC

"Glad all these reviews are happy with their product, but wonder if they actually had any interactions with the owner. Mine, welp, let's say we've had a LACK of communication (on his side). I was sold the WRONG product. I was sold a KING sided bedframe instead of a QUEEN. When I communicated this to the owner, this is what i said: Hello. I was in your store several weeks ago, inquiring about a Queen size headboard. You all had one available, but it was unfinished. I ended up coming back and purchasing the headboard so that I could refinish it myself along with other bedroom furniture to match. When we got home with the headboard, it went straight to the garage for it's refurbishing. After it was complete, it went into the bedroom where it was brought to my attention that it was not a Queen size headboard, but it was a king sized headboard. So I'm emailing for two reasons: 1) To make sure that everyone knows that is a king sized footboard remaining in the store, not a queen-sized; and 2) To see if you can offer any solution. I have not been able to find anything online to help me figure out how to use this with queens sized bed... I was GHOSTED for 3 weeks. When I emailed again, thinking maybe he preferred a phone number -he responded with this: Good evening, I read your email when you sent it. I am not sure what your expectation is and I have know solution. I will give you a call early next week. Thanks! One week later and no response. While Edd had many choices in his response, he chose to blantely ignore me. Well, Edd, I'm not gonna be nice anymore!! Please look for the beautifully painted KING headboard on Facebook marketplace! I'm sure I will make some cash off it... just like good ole Edd would have if he was a kind and true Christain (as claimed by his social media). Sorry, Edd. Don't believe it. Now I have choices. Choices that will not benefit you! This is one of them. Good luck Edd!! Good luck."

"Loved the store in Midlo and was super excited to hear the Stoney Point store was opening. I bought 2 cool pillows this week and came back with my husband today to look at several pieces that caught my eyes. We bought a mirror we can't wait to put in our new basement bathroom. Prices were great and the furnishings are unique. I look forward to shopping here more in the future."

"We enjoyed working with Edd and his crew. We stumbled across the new location at Stony Point and we couldn't be happier we did. The price was just right for restoring 6 chairs. The work was done faster than expected and the chairs look great! Thanks!"

"Just bought 5 pieces of furniture, I was initially in love with the concept and quality. However, we picked up the furniture and on the way home our dresser got scratched. We asked the owner if he could possibly spare one ounce of the same paint for us to touch it up ourselves and he refused to help us and instead gave us information to order our own paint…after we bought FIVE PIECES of furniture totaling almost $2000 trying to support a local business. Will never go back."

"My experience here was great! Customer service was perfect 10 out of 10. I bought a few necklaces for the holidays and the associate Jessie, was super nice she answered all my questions fast and very clearly. I will definitely be telling friends and coming back for more trinkets."