Quality Hotel and Conference Center 3350 Big Laurel Highway, Bluefield, WV 24701

"Absolutely o hot water. Desk manager said there was not much he could do. No compensation, nothing!"

"I bet this place was something else when it was new. The locals tell me that the club was the happening place in town back when. But that was yesterday and the club is closed and used for storage. A look at the parking lot says it all, abandoned car (hasn't moved in 5 years), flagpole rags, landscaping gone to seed. I have the absolutely worst water pressure of any place I've stayed at. The free breakfast isn't worth the price but there isn't anywhere else to eat close by (Tudor Biscuit World across 460 closes at 2). The room AC works well. The bedspread has a cigarette burn hole. I don't walk barefoot on the carpet. *************** It has been said before, the staff is terrific and doing the best they can with what they have. Workers are the best asset of any organization. A better breakfast would help a lot but I don't see that happening with the number of guest I observed during my stay. **************"

"This hotel is simple, but clean and respectable for the price. The front desk staff are kind, helpful, competent, and make you feel safe and attended to. The breakfast offerings are pretty basic, the TVs are small, and everything is a little dated, but it is a much quieter and more private location than the other hotels in the area, and the hospitality is truly lovely. Pet friendly :) Across from a Tractor Supply and not much else, but all good spots deliver. Thanks for making our stay comfortable and easy."

"Weve stayed here 2 differebt times. The first time was in Nov 2020 and we were on the 1st floor. This hotel needs some updating and an I wish I knew they didn't have an elevator we had someone with a bad knee it wasn't fun getting them up and down the stairs. And carrying our luggage up and down the stairs. Not to bad for the price but definitely need to update."

"Finding it hard to believe that this hotel has 3 stars and it’s definitely over priced at basically $100/night. Upon check in, we were told the room number we would be in. We go to unlock it and the key doesn’t work. I look at the card it comes in and see that it has a different number written on it. I figured I misunderstood and went to that room instead. The key worked but upon opening the room, someone else was clearly occupying it. Thankfully no one was in there at the time. We went back to the front desk and were issued the key to the correct room. Once in the room we immediately noticed that it had a musty old odor. The bathroom sink is so low to the ground it was suitable for a child. The carpets were old and stained. The bedsheets had small holes, stains, and didn’t properly fit the bed. And the hairdryer had an accumulation of old hair and dust in the fan. We didn’t dare take a shower during our overnight stay, as the shower had a pink scummy layer and the bath mat looked like it had never been moved. The people working here are pleasant and this is nothing personal against them. This is a management issue."