The SleepZone Mattress Centers

"We just encountered a wonderful sales professional at SleepZone on Stone Drive in Kingsport. Erik Biorck explained the company’s mission and his 14-year background in the mattress business. He then led us through his process to help us select the best mattress that would meet our needs and stay within our budget. He encouraged us to consider and try several options that would be helpful in fine-tuning our purchase. He seemed truly interested in helping us make the best selection for a good night’s sleep. We would not hesitate to use Eric for future mattress purchases. He was knowledgeable and very helpful! Larry Holloway Follow-up from my 1/13/2024 review: Our mattress and adjustable frame were delivered as scheduled and our old frame and mattress were removed. After about two weeks, my wife and I decided that our mattress was TOO FIRM and our single-control adjustable frame cannot be adjusted to match each of our needs/wants. Therefore, I went back to SleepZone and explained our situation to Erik Biorck. I asked him if we could exchange for a softer mattress and get duel control adjustable frames. He said that would not be a problem and he helped us select a SOFTER mattress and a split king adjustable frame with independent side controls. Needless to say, we were most pleased with Erik’s willingness to help us solve our problems in a very pleasant and professional manner. He seemed to truly care about our comfort. Larry Holloway"

"I went to the SleepZone after visiting another store (will not name) and so happy I did. Erik was great!! First he told me the foundation of the store which was pleasant to know but he took the time to explain the details of the mattress and why a hybrid is just that. Warranties , no questions... He knew it all. He took the time to explain the difference in the bases that are available. The remotes... I even spent time trying to figure out which one I liked best and he was right there when I had a question. I highly recommend Kingsport SleepZone and Erik!"

"We had a great experience at the SleepZone In Kingsport today. My college kid have outgrown their twin bed so we were looking for a Queen size mattress set. They thought they knew what they wanted going in and Erik listened attentively to them then showed them mattresses that met their needs in our price range. We so appreciate that he didn't just try to "sell us" a mattress... he took time to understand our preferences then show us options. He educated us on the difference between support and softness, and independent vs connected coils. He was patient with us and answered all of our questions. Erik is knowledgeable, kind and helpful... he took the pain out of mattress shopping!"

"We were very pleased with the service we received from Erik. He greeted us warmly when we entered the store and inquired what it was we were looking for. We had already decided on the brand, size and style we wanted, so he asked us separately about our preferences regarding the softness/hardness of the mattress. He then took us to the displays and so we could try them out. Erik was very thorough in explaining all the options and the advantages of each. His descriptions and explanation of the platforms and mattresses was very helpful to us in making our decision. If you are in the market for a new mattress I recommend SleepZone Mattress Centers to you. Thank you Erik for your courteous and professional assistance."

"This mattress is going to change our lives! Erik saved the day! We have been sleeping on the most uncomfortable mattress for the past year until we decided to speak with Erik and up our mattress game. We had an idea on what we wanted and needed, and Erik was able to educate us in the best mattress and adjustable base to best fit our needs and budget. Erik is very professional, courteous, knowledgeable and friendly. He answered all questions with precision. He lead us to making a better decision, and in return, we purchased the best mattress for our needs. 10 out of 10 would definitely recommend Sleep Zone and Erik! Summer and Justin Kingsport"