Botetourt Mechanical Inc

"Mike and Jen are awesome great service with fair rates!! I’ve have multiple issues with my hvac and Mike had them fixed the first time Everytime! Will work with again if needed in the future!"

"They came and intalled a brand new bryant furnace for us less than a year ago and it's already broken. He did a hack of a job installing it under my AHS warranty and showed up 4 hours late for the install. Left for several hours in the middle of it since he didn't have the parts he needed (again) then came back with his girlfriend and dog and they sat in my driveway until after 10pm. They are a joke of a company and do not let them in your home or you'll have more problems than when you started. Also they are terrible about getting in contact with you. Just don't use them for anything"

"I made a claim for a A/C Tune Up through American Home Shield. My case was assigned to Botetourt Mechanical (BM). I received a email from BM with the times/dates that they had open, we agreed on Wednesday 05/25 between 8-12, I received another email 05/25 at 9:22am stating they were on the way, no one ever showed up, we waited all day. I emailed them twice and called with no responses. This is the 2nd time they were assigned a case, and that I had issues with them. The 1st time I let it go, but to advise you are on the way, and we take a time from work to wait all day without even a call or email for an update is unacceptable."

"My heat pump started to malfunction in the deep winter. I got contacted by them via my home warranty. They took forever like 3 weeks to do anything. Finally they scheduled a Thursday morning to come replace my condenser. So I put everything aside and waited. NO show. no call, no apologies. I was never able to reach them for clarifications that day either because none of the phones was working or picked up. They did call me back finally after my home warranty had pressured them and they and scheduled the next day again. I was again told that I should be able to contact them directly. Guess what happened. Now show, no call, no apologies again for Friday appointment. Enough is enough. Bye bye American shield home warranty. of course you should avoid this company also because when they were in direct communications with me ,they stood me up twice without any explanations or follow up, which indicates they lack the most basic level of professionalism."

"My home warranty company referred Botetourt Mechanical for a HVAC issue I was having. This company was a wonderful choice. From the start Mike and Jen were both very professional, friendly and communicated well. They provided exceptional service and the job was done in a timely manner. I'm grateful to report my central air is working with no problems since the repair. Overall, I highly recommend this company for any future HVAC needs! Thank you both!!"