Virginia Furniture Market Mattress Store Roanoke

"I selected and paid for a mattress on Sunday. It was scheduled to be delivered on the following Saturday. I waited all day for a call from the delivery person, as I was told they would call before the delivery. At 3:30 to 4:00pm, I heard nothing. I called the store multiple times to get an update, but it kept going to voicemail, although it was during business hours. I call again on Sunday and I am told that the mattress is on back order and they are unsure why no one called to give me an update. The mattress is expected to be back in stock in approximately 2 weeks. The salesperson tells me they will contact management to see what they can do to rectify the situation. She calls back and offers to send me the used floor model with a 100 dollar discount. two thumbs down."

"French did a great job helping me. Haven’t had a new bed in a very long time so I went with his suggestion and am very happy with it. Call him for your next mattress. Thanks again"

"How amazing this hole-in-the-wall location could not be any better. We went mattress shopping and Tracy and Becky were A+ Amazing! They went above and beyond, we also felt like we were not just customers but welcomed in like it’s our own home. It was such a wonderful experience and could not thank the ladies enough! Becky, and Tracy, again thank you so much!"

"I was considering buying a mattress online for a while but I'm glad I didn't. Gina and John made our buying experience great! My husband prefers a firm mattress while I prefer a soft mattress but Gina was able to direct us to one that we both found comfortable. On the day of delivery, we had to push our pre-selected time slot later and they had no problem accommodating us! Highly recommend all around!"

"I had a wonderful experience here!! Since I had such good experiences at the furniture store, I figured I’d try the sleep center since I needed a new mattress. I was not disappointed. I made an appointment and met Gina. She was so nice and easy to work with. I felt no pressure what so ever. She took time in asking some questions. Since I didn’t know what I really wanted or needed she tried me on several different mattresses. My current one has almost no support. So they all felt better! We narrowed it down to 3. I tried them all out for the second time. I decided on my new dream mattress!! I can hardly wait for it to be delivered on Tuesday. I did take my husband the next day for him to try it out as well. Gina was as good to him as well. Thank you so much for the awesome and fabulous experience!!!"