O'Quinn's Plumbing Service, LLC

"*Edit: Editing my review to note that Eddie is a stand up guy. He realized he over charged me. He had charged me for the install AND the RO system. I had actually bought the RO system myself for him to install so I should't have been charged for that portion. He drove over 30 minutes out of his way one evening so that he could deliver the partial refund check to me. In addition he apologized for coming sick and noted that indeed he was not himself that day due to not feeling well. I was so impressed at his heartfelt apology and desire to drive out and talk to me in person rather than just mailing a check. I even told my kids about the interaction and they were so impressed by his actions. Eddie took time out of his day to make things right and it was truly appreciated! ______________________________________________________________ Okay, first off - it is not in my nature to write negative reviews and I can't remember the last time I have even done so. I had a great experience with this company many years ago so I decided to use them again when I needed an under sink reverse osmosis system installed. The job went from bad to worse rather quickly. The plumber was here for almost 5 hours. Let me write that again - 5 hours! For a rather simple under the sink reverse osmosis (RO) system. When he arrived I gave him the direct number to tech support for the RO system and asked him to call -the company as it is a 5 star company and they walk you through everything. Did he call - no. I then gave him the installation video - did he use the video - no. If he had done either of these things it surely would not have taken him over 5 hours to install this and then charge me $700 and tell me that he gave me a deal. He was so slow and wasted my entire day over something that should have been installed in less than 1.5 hours. At 3 pm he told me it would just be one more hour but he then didn't leave my house until 5:30! I feel so ripped off it's not even funny. He was slow and dilly dallied the entire time. To top it off, after he left I called tech support for the RO water installation company because I heard a funny noise happening. They assured me the noise was normal but the representative on the phone let me know I got ripped off as she and her grandson just installed one of these systems the other day in an hour and she is NOT a plumber. She was horrified at what happened. Even the tech support guy told me that he installed one for his mom the other day in about an hour. There are also countless reviewers on their website and amazon that were "do it yourselfers" and installed it in 1-2 hours - and they were NOT plumbers. I won't be using this company in the future and I can't recommend them. Look elsewhere unless you want to throw away your money. The plumber was nice but service was slow and I got totally hosed. He just did not have great common sense - either that or he wasn't trust worthy. For example, the plumber threw away my nickel faucet and put in the cheapie that came with the system - seriously?? He didn't even ask me if I still wanted it. Why would I not want my nickel faucet that matched my entire kitchen and that I paid a ton of money for? He also took all my old parts with him from my former reverse osmosis system - along with the directions that he used to put it together and the serial number sticker that was supposed to go on my tank. The tech lady on the phone said that should have been placed on the tank. It makes me wonder if my old system will be installed elsewhere. He also showed up to my house super sick and spent much of the hours he was here coughing so badly that I asked him if he was sick to which he replied that he caught the plague for his grandchildren. While I felt bad he was sick I also really wished he notified me before coming into my home - basic common sense and courtesy. I am so frustrated and disappointed right now. Guess I just have to chalk this one up for being a sucker. Please learn a lesson from me and look elsewhere."

"I had a great experience. They changed a P-trap for me due to a leak. Provided up front and fair pricing and fixed everything quickly. I will definitely call them for future plumbing needs!"

"I've been using O'Quinn's Plumbing Services for several years now. Eddie installed a new touchless faucet, repaired a shower faucet, installed a new dishwasher and installed a new Sump Pump motor. Eddie is professional, always on time and very respectful of my home and safety. He is always looking out for my best interest, for example, contacting manufacturers for warranty parts and replacements. Prices are very reasonable. I would highly recommend O'Quinn's. Debbie S in Frederick"

"O’Quinn went above and beyond while providing services. The damage they saw was very rare. They worked with the faucet company on my behalf to get a replacement free of cost which saved me about $200. Amazing experience! I will definitely recommend them to other customers."

"We needed to have a water softener/filtration system installed in our home. When asking our Leesburg neighbors for a referral, everyone recommended O’Quinn’s, due to their quality and reliability. We worked directly through Wes the owner and the office coordinator Debbie, who got us scheduled immediately. Nick was the plumbing expert that came out and was able to install our water softener/filter an hour earlier than anticipated, and they also lowered our installation charge, since they were able to wrap up early. We would highly recommend O’Quinn’s to anyone that is in need of plumbing."