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Pottery Barn
2030 Bond Street, Charlottesville, Virginia, United States
About the Pottery Barn
Pottery Barn is a popular furniture and home goods store located at 2030 Bond Street in Charlottesville, Virginia. Offering a wide selection of stylish and high-quality furniture, decor, bedding, and accessories, Pottery Barn is a go-to destination for those looking to elevate their living spaces. With a focus on timeless designs and expert craftsmanship, this store is a must-visit for anyone looking to create a cozy and inviting home. Whether you're in need of a new sofa, a set of luxurious linens, or unique decor pieces, Pottery Barn has everything you need to turn your house into a home.
Photos of Pottery Barn
2030 Bond St Suite 150, Charlottesville, VA 22901, United States
Opening hours of Pottery Barn
Monday:
10:00 - 19:00
Tuesday:
10:00 - 19:00
Wednesday:
10:00 - 19:00
Thursday:
10:00 - 19:00
Friday:
10:00 - 19:00
Saturday:
10:00 - 19:00
Sunday:
12:00 - 18:00
Reviews of Pottery Barn
"Nancy was fantastic. She initially greeted me. As I explained more of my bedroom decorating needs she pulled examples and helped me coordinate beautiful pillows and throws to compliment my existing bedspread. I have sadly struggled with creating a warm inviting look on my own. Within an hour we had a beautiful look. Her warm personality made me feel like we had been friends for years. Thank you Nancy!!!"
"Driving through the area and thought I’d check out this location. Walked in and was greeted by one person; no problems. Then saw the rest of the staff were by the registers just chit chatting. Had my hands full and one staff member offered to put my items behind the register; no problem. I just so happened to buy holiday decor and once another staff member saw what I was purchasing she then made a comment about how people are going crazy about buying these items and thought it was too early. She then went on a rant about the holiday season items; the rest of the staff just stood there and encouraged her. At that point I gave her a look and told my daughter it’s time to go. Made it a very uncomfortable shopping experience. At least pretend to work in front of customers and wait to talk about them and their purchases after they leave the store."
"Customer service is horrible. I ordered two sets of glasses, and got 1 glass set and 1 dinnerware set. I contacted customer service and they assured me they would send the correct item upon returning the dinnerware set. After returning the dinnerware set... I was sent another dinnerware set. I never ordered a dinnerware set. I don't understand why it's hard to send the correct item. Won't be ordering here again as even customer service can't make it right."
"The in store staff is extremely helpful and friendly, but unfortunately once it's out of their hands the experience takes a dramatically horrowing turn. Ordered furniture and spent close to $8K only to have it never show up and spend hours on hold for a customer service representative. I'm curious why they "experience longer than normal wait times" when I call right as their customer service department opens. Regardless, for spending so much money I'm extremely disappointed with how my order has been handled, let alone being able to reach anyone about it. I will admit I did expect more from Pottery Barn and assumed my shopping experience with them wouldn't be like almost every other company these days where they are super quick to take your money but then hide behind a wall of "were too busy to deal with you right now." I think this will be my last purchase with them if I can ever get through to someone, otherwise this purchase won't even last."
"Acquired Abbot zinc table and quickly had rust appear despite using proper weather covering (purchased through pottery barn) in between use. Contact with customer service was poor, both locally in Charlottesville, and nationally with customer service hotline. Lead to them claiming there can be no exchange or refund with this "floor item" despite rust proof statement at time of purchase. Have done quite a bit of business with Pottery Barn in the past, and am very disappointed they would not honor an exchange or refund with this defective product."
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