Shenandoah Appliance Plumbing & Electric, LLC
174 Garber Lane, Winchester, Virginia, United States
About the Shenandoah Appliance Plumbing & Electric, LLC
Shenandoah Appliance Plumbing & Electric, LLC is a trusted plumbing institution located at 174 Garber Lane in Winchester, Virginia. Our team of skilled plumbers is dedicated to providing high-quality plumbing services to residential and commercial customers in the area. From leaky faucets to complex plumbing installations, we have the expertise to handle all your plumbing needs. Contact us today for reliable and efficient plumbing services in Winchester, Virginia.
Photos of Shenandoah Appliance Plumbing & Electric, LLC
174 Garber Ln, Winchester, VA 22602, United States
Opening hours of Shenandoah Appliance Plumbing & Electric, LLC
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
Closed
Sunday:
Closed
Reviews of Shenandoah Appliance Plumbing & Electric, LLC
"Shenandoah Appliance was first assigned to repair my dishwasher in 2019 when the soap dispenser door was broken. The technician installed it backwards it seemed but he said it was fine. Then in spring 2020 the dishwasher was leaking. Same company assigned to the repair, told I needed a new gasket/seal around door and that was installed improperly since leak got worse. Company sent a new technician who identified the problem and put seal in properly and flipped soap dispenser to correct direction. He also commented that water had been leaking into the door from the incorrectly installed soap dispenser and the door is all rusted inside. Then soap dispenser drained of rinse agent so called company back and was told I needed a new dispenser. That was installed last week but then dishwasher started leaking again. I called company back and asked for an appointment and heard nothing. Called the next day and was told they were waiting to hear from a technician about the problem. I asked again to have an appointment scheduled and was told they would get back to me. I asked for an appointment for the next day and was told they were booked and couldn’t bump other appointments for me. I said they should since they created the problem and the woman said they couldn’t. I asked to speak to the manager or owner and was told that person would have to call me back. Haven’t heard a word from this company since that conversation on August 6th and the dishwasher continues to leak. I am now looking for another company to repair Shenandoah Appliance’s non-repair of my dishwasher. I will not use this company again even though they seemed to have done a good job repairing my clothes dryer."
"The competent repairman showed up literally within 60 minutes of my call. The dispatcher was professional, precise in her quotation, and made sure the tech had the parts in stick he would need to fix our dryer. He fixed it in less than an hour and was even nice enough to recommend we do some duct cleaning. Shenandoah Appliance Plumbing & Electric is definitely my new Go-To business for appliance repair."
"The worst company I have ever dealt with. Came to my home 3 times and ordered the wrong part three different times for my washer which is only five years old. They left my washer in pieces for a month which is how long they worked on it for. In the end they refused to complete the job and answer phone calls from my self. They took parts off my washer and would not return them to me. I ended up calling the police to get them for me and the police said they were “tough” to deal with. They gave the wrong part to the cops. I have been without my washer for now over a month still. They will still not return my calls. Do not use them for home repairs."
"Arrived promptly to begin warranty work on my refrigerator and was able to diagnose the problem. After claiming a need to order parts there was no contact for over a week until I called them back and asked for an update. When I did I was told that one part which was per the technician on site not critical to the job was on nationwide back order. I pressed for someone to return my call who could explain why my work order would be delayed (the critical parts had arrived and were available) and to explain the failure to contact me proactively and tell me when my work would be completed or at least offer an explaination (re: back order). I was promised a return call and never received one. I further called back twice more and only was able to leave voicemail. I called the refrigerator company and was told that somehow my service with Shenandoah was cancelled (no one told me). This company failed utterly to communicate in a timely fashion. All I wanted was a reasonable explanation of the delay or at least an update that I didn't have to solicit from them. 1/5 stars would never use again. While they were able to diagnose the problem quickly they lack follow-through. Do not do business with this company if you value your time."
"If I were only rating this on the tech that came out to do the work, I would probably give him a 5. He was professional and nice and the appliances have been working fine since he fixed them. The issue I had was that it took so long to get to that point of them being fixed, and the communication from the office was poor. I had to keep calling in to get updates on whether the parts were ordered, what the prices would be, when I could expect him to return. And they ordered the wrong part at least once. They need to work on their customer service Administratively but the actual work was good."
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