KAY Jewelers
701 Lynnhaven Parkway, Virginia Beach, Virginia, United States
About the KAY Jewelers
KAY Jewelers is a renowned jewelry store located at 701 Lynnhaven Parkway in Virginia Beach, Virginia, United States. Specializing in high-quality diamonds, gemstones, and fine jewelry, KAY Jewelers offers a wide selection of elegant pieces for every occasion. With a reputation for excellent customer service and expert craftsmanship, KAY Jewelers is a trusted destination for those looking to purchase the perfect piece of jewelry. In addition to their stunning jewelry collections, KAY Jewelers also offers financing options to help make your dream purchase a reality. Visit KAY Jewelers today to discover the perfect piece that will last a lifetime.
Photos of KAY Jewelers
701 Lynnhaven Pkwy H04, Virginia Beach, VA 23452, United States
Opening hours of KAY Jewelers
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
11:00 - 19:00
Friday:
11:00 - 20:00
Saturday:
11:00 - 20:00
Sunday:
11:00 - 19:00
Reviews of KAY Jewelers
"Thanks Kay’s for turning a sweet gift into something so negative! My husband ordered a mothers ring for me for Christmas through the Lynnhaven store and was told he could have it resized once with purchase. When we went into store for sizing, the salesperson spent 30 minutes trying to find his receipt in the system. He showed her the emailed order information which is the only thing he received. She said it wasn’t the same as receipt and that even the bank confirmation was insufficient. She then said there would be a charge for the resizing even though my husband was told it was included. Stay away from Kay’s. They are not what they used to be."
"Went in to pick up a gift from my husband, he mistaken the pick up name and while trying to fix that problem I was given the run around and told 3 different things from different employees. First its call customer care they will adjust it, then its up to the store if they will let him verify over the phone, then its we cant release it to you and all we can do is cancel the item. The manager is very unprofessional and needs an attitude adjustment. I was told I couldn't pick up the item but to cancel it I was told they had to mark it as pick up to refund me the money. How can I pick it up to cancel it but I can't just pick it up and just take it home. I understand there are policies in place that need to be followed but no one was on the same page and employees we being yelled at for asking how to remedy the situation for the customer. Very disappointing experience."
"I came in the store to replace a lost diamond earring. Star was very helpful, searching through the records to make the purchase complete. We found a perfect replacement pair, and my wife will be happy for Christmas."
"I HAVE to give a shout out to Nanette Gomez at this location. I was extremely impressed with her professionalism, helpfulness, and incredible knowledge from the minute I had walked in the door. I explained to her that I loved my engagement ring, just wanted to see if it was possible to switch the setting from rose gold to yellow gold. She was explaining to me things I didn’t even know about my ring (that it was certified) and how the process would work with correcting it. She made it such a quick and easy process. When I had brought up wanting to also look at bands, I explained I wanted something simple but nothing that would overpower my engagement ring. She pulled the perfect band right out from under the counter. She knew exactly what I was looking for and already knew exactly what my taste was. She was such a pleasure to work with and I will always return to this location specifically for her. What a great employee to have on this team! Thank you Kay!!!"
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