Bank of America (with Drive-thru ATM)

"My experience with Cameron was amazing. He was kind, patient and understanding. He made our stop a wonderful experience. Very assuring to know I am banking with him."

"I give no stars Not friendly. I thought since I was there I could have a person help with an issue. No way. Response. Get on the mobile app. Soon the few associates in the bank won’t have jobs. The mobile app will be doing their job Extremely dissatisfied"

"Rude teller. Did not descalated an upset customer Left her area when she invited to the in person window. I returned to the waiting line until called me again. No apology. She lied when we duscussed her abrupt departure from her window. Unprofessional! She needs more customer service training. Other customers noticed her behavior towards other customers. We had plenty of time to observe her behavior. Waited too long in line to cash a check."

"At one point in time, Bank of America was the best bank in the Virginia area. That is no longer the case. I waited nearly 45 minutes today to cash a check. The teller was rather dismissive and simply stated I should’ve just used the ATM when I advised that they really could use some more tellers. Two of the teller windows at this location of permanently closed & only two tellers were on today and a new one who was in training who was being helped by 1 of those 2 tellers. The line was going out the door!! Such a shame what has happened to A once great Bank. I believe it is time I switch my money elsewhere."

"Absolutely worst experience today with the security person outside the bank today. He has no manners on how to speak and talk to customers. I am changing all our business and personal accounts from this bank and going somewhere local where they already know lessons of customer service. I was with Bank of America for past 14 years, changing it now. Every Saturday I go to this location and this security person that is outside seems like he is using his authority in a way he is not suppose to be using and has zero communication skills. He does not understand that this is not his family business that he represents, he is representing a corporate business and he should learn his manners and some communication skills and then find a decent job. I would urge Bank of America to provide free lessons on communications and how to behave with customers that are waiting in lines outside the bank and following all the COVID-19 protocols. I had never had any bad experience with any other locations at Bank of America, it is this location that has forced me to look for another bank. My business is across the street from them, I do not want to change all my accounts, but this rude and abusing security person that works at the bank is making me change my bank"