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Scents of Serenity Organic Spa
4001 Whittall Way, Glen Allen, Virginia 23060
About the Scents of Serenity Organic Spa
Scents of Serenity Organic Spa is a luxurious oasis located in Glen Allen, Virginia, offering a wide range of beauty and health services. Our spa is dedicated to providing organic and natural treatments that promote relaxation, rejuvenation, and overall well-being. From soothing massages and rejuvenating facials to expert hair care services, our skilled team of professionals is committed to helping you look and feel your best. Visit us at 4001 Whittall Way and experience the ultimate in pampering and self-care at Scents of Serenity Organic Spa.
Photos of Scents of Serenity Organic Spa
4001 Whittall Way, Glen Allen, VA 23060, United States
Opening hours of Scents of Serenity Organic Spa
Monday:
09:00 - 19:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 17:00
Sunday:
09:00 - 17:00
Reviews of Scents of Serenity Organic Spa
"My provider told me she was getting over a cold. I thought it would be ok, but she kept coughing multiple times and had to leave the room for tea. I was unable to relax from her sniffling and heavy breathing from her bad cold. I left feedback about my experience and the manager called me back. I told her that her employees need to stay home when they are sick. She said she spoke to the masseuse and she confirmed she was NOT contagious. Instead of offering a new massage the manager said she would apply a future membership discount for my next service. I declined. This place does not care about their customers experience."
"Thank you Scents of Serenity Shortpump for creating an incredible experience for our bridal party! Maureen was so incredibly helpful with determining the right package for our group and even helped with suggestions of other activities to do nearby. Our massages were wonderful and the whole atmosphere of the salon was so relaxing."
"Of the multitude of times I’ve been here, I have never been so disappointed in the care I received from the front office staff. They schedule people without any cushion of time between. My sauna was set up without a towel to sit on or a towel to wear. I scheduled myself time in between the sauna and massage for a shower for which they allot 10 minutes. I came to my sauna appointment 5 min late and they wanted to cancel my shower because “the massage therapists don’t care if we shower in between .” I would tend to disagree with this statement. I offered to take a 15 min sauna and I will most likely still pay for the 20 min knowing their fee schedule here. There are other front staff that know what they are doing and how to correctly set up the room, but I didn’t receive that care today. After spending so much money, you would think there would be perfection in their execution or at least a pleasant demeanor for being only 5 min behind. For a sauna. The two stars (that would be a whole 10!) are for my lovely massage therapist Dusty. He knows what he’s doing and provides consistent, absolutely amazing massage and worth every penny I have poured into this space. I will be cancelling my future membership here and hope that the management chooses wisely in their front staff."
"This may be a great place for some people, but not for me or part of my family. We came here as a group of 5 women and booked services in a way that would have us all taken care of at the same time. My two services were a bath soak and a facial. My sisters had a massage (60min) and the sauna. My issues are: My bath soak - for reference, the price is listed online. But, for that amount of money to sit in a bathtub that is truly nothing special, I’m quite disappointed. 45 mins is so long and it’s extremely hot. My facial - again, the price is listed online, so can’t say that’s not advertised correctly. But, I did the customized facial and it was essentially just a few different creams put on my face. A slight massage, too, but nothing crazy. No other treatments. That much money…for cream. So, just know that’s what you’re paying for. My sisters massage - my sister said at the beginning that she had tension and wanted pressure, not that this was asked (as I think it should be). However, the massage was extremely light and she felt weird asking for more pressure. It wasn’t asked how it was, so she had a negative experience. I will note that my mother and her friend enjoyed their experience. But, they didn’t pay for it (was a gift from us) so yeah I’d enjoy it if it were free too. To be fair, I would say this would be enjoyable to me if it were just much cheaper. I am certainly upset with my total for the quality of service that I had. I don’t mean with customer service - that was fine. Just, the services offered. Therefore, my review is based on the value I feel I received for my cost which is not good. Just research the prices and make sure it’s worth it to you."
"I was gifted a massage here and didn't know what to expect. They told me they specifically chose this place because it's a "natural" spa, so I was curious how it would go I enjoyed everything. The place is beautiful, and the staff was very friendly. They had me fill out a quick history and asked about any current issues to address. After that, I was taken back immediately to my room and was greeted by my masseuse. She was very nice & accommodating, she explained everything and left me to undress to my comfort level. I slid in those warmed sheets and got comfy. She started off with medium pressure, but as soon as I told her I was okay with more pressure because I normally do deep tissue massages, she put her whole elbow and body into my back, lol. Whew, she really put everything she had into it. Some of it hurt, but I held it in and took it cause I knew the next day I would be great and sure enough, I was feeling relaxed the rest of the day. When it was over, I hopped up, drank some water, and headed out like a new person. I do recommend this location."
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