Riverbound Veterinary Clinic

"My pup had an emergency today while in downtown RVA. I called our normal vet and couldn't be seen for several hours, then called 3 other places and they couldn't see him at all. This isn't an emergency vet office, like some of those who couldn't see us, and they made an exception for us. Service couldn't have been better and quicker and def didn't get hit hard on the bill. We were in and out in 15 minutes and my dog is already on the mend. Thank you!!!"

"I’m just baffled right now… called in because I missed my appointment last night(a friend passed away), I called their office to reschedule and apologize for not showing and explained why. No condolences. That’s fine, it’s not your job to have compassion for humans- however, then the receptionist started arguing back and forth with me whether it was a tech appt or a dr appt. I was specifically told when scheduling, BY DR MacDougall, that it would “just be a tech appt.” And the receptionist went back and forth with me about how it was not a tech appointment and why it couldn't have been… REGARDLESS, why are you trying to prove you are right and that I’m wrong? I did not call in to argue. Then she checked with the Dr who told her it could be a tech appointment!!! Might be a good coaching opportunity for her! Unfortunate that her need to be right, lost my faith in this business, lost my business and any future referral business from me. Did not make me feel comfortable with their practice when after his appt we are already getting conflicting information. if something as simple as what type of appointment will be held is getting misconstrued, i cant imagine the actual care."

"**Edit: 16 months later, his eyes are still perfect. Dr. Stiff did a great job! Our cat had surgery for entropion, an eyelid problem which was irritating his eyes. He had copious discharge and constantly squinted. Riverbound Vet did his corrective surgery and now his eyes are perfect. They even got us in earlier than expected on a cancellation. Definitely recommend their services. Both doctors and staff are always very friendly. Photo was 13 days post op with stitches still visible and looking great."

"Dr. MacDougall has taken care of all my pups for over 10 years now including doing all of my German Shepherd’s vet care since she was 8 weeks old (now almost 5) When he opened his practice at Riverbound Veterinary Clinic, we continued to receive the same amazing care. Like going to your regular doctor, unfortunate news can occur but he has always taken the time to explain our options, draw from his personal experience, and being patient with all of our questions. The front desk staff take their responsibilities seriously when handling our fur babies and create a calming atmosphere in what can be a stressful situation for a pet that doesn’t enjoy the vet. From checkups to sick appointments, our pets will always go to Dr. MacDougall and his caring staff."

"We have had great experiences Since switching to Riverbound. They are able to accommodate all of our pets, they have a friendly staff, fair prices, and the whole staff loves on our dogs. I'm happy we switched."