Banfield Pet Hospital

"Love this Banfield location! Everyone is so friendly and amazing with my pup. All the vets there are knowledgeable and kind, and give great advice. So glad this is my closest location!"

"This is NOT a knock on the staff at the hospital - they are fantastic and provide great advice and meaningful guidance for your pet. However, Banfield need to invest in staff - they are horribly understaffed so customer service levels are atrocious. I have been put on hold almost every time I call over the last two years - and had to abandon the call because 10-20 mins pass with nothing. I tried leaving a message twice, and both times I did not receive a call back within 24 hours (this was more than a year ago, and I am not inclined to try again)"

"Will not return to this location. Lady forgot to check me in. I waited an extra hour. Then when I came back I waited in line for 50 minutes. When I got to the counter, she asked if she could proceed to help the next two people behind me prior to helping me. What’s the point of standing in a line? Checking people and just so they can continue to wait is not an exceptional excuse for not helping people in the order that they arrived. Super understaffed and way over booked. Your time would be better served at a different location."

"Watch out for this particular Banfield I took my dog there because he was bitten on his muzzle by woodchuck. They didn’t want to see him they gave me medication. But they never even say him ever touched him or even looked at. Him. When I complained, they refunded my visit, but after a couple weeks, I noticed that the vet here said my dog lunged at her and that he may be dangerous. Which isn’t true. Other places would be super cautious because of that note put into the system. My pup almost died of an infection because of the actions of this vet. The new vet clearly states he’s not at all. So they are vindictive Don’t trust these people with the your loved pets. I called corp a d they just said call that store. I later learned the vet was afraid of German shepherds. Which that person needs to find a different profession. Don’t risk your pets life with this place."

"My fur baby wasn't feeling his best, so I wanted to get him looked at. Went to Banfield and was immediately greeted by a very pleasant front desk! Then Brittany Smith, VA Veterinary Assistant, came to discuss my dog's issues. She was so caring and so eager to help! She made me feel comforted because of how much she seemed to truly care about my dog's condition. I would come back just because of the customer service she provided! Above and beyond employee!"