Candlewood Suites Richmond - West Broad, an IHG Hotel
2100 Dickens Road, Richmond, Virginia, United States
About the Candlewood Suites Richmond - West Broad, an IHG Hotel
Candlewood Suites Richmond - West Broad, an IHG Hotel, is a comfortable and convenient lodging option located at 2100 Dickens Road in Richmond, Virginia, United States. This hotel offers spacious suites equipped with full kitchens, free Wi-Fi, and a 24-hour fitness center for guests to enjoy. The property is situated near popular attractions, shopping centers, and dining options, making it an ideal choice for both business and leisure travelers. Experience a relaxing stay with all the comforts of home at Candlewood Suites Richmond - West Broad.
Photos of Candlewood Suites Richmond - West Broad, an IHG Hotel
2100 Dickens Rd, Richmond, VA 23230, United States
Reviews of Candlewood Suites Richmond - West Broad, an IHG Hotel
"DO NOT BOOK HERE. PLEASE READ I made a reservation here, and ended up booking another hotel instead after reading bad reviews and horror stories. I have the worst horror story of them all. After not showing up and never stepping foot in the hotel after deciding to book elsewhere, we were hit with multiple charges from the hotel totaling over $3,000. THREE. THOUSAND. The cancellation policy said we would be charged for the first night after not checking in and the remainder of the reservation would be cancelled. Which did not happen. I called literally every single day, 3 times a day, for over two weeks to try and get it resolved after noticing the insane charges and kept getting the run around by the manager and staff who seemed like they were purposely trying to make sure it did not get figured out by promising to call back later and not doing so and claiming no one was available. Morning, noon, and night. For over two weeks. Hmmm. Even AFTER informing a manager that we were being charged, we CONTINUED to get charged thousands. After hiring an attorney and filing an internal complaint with corporate, who BOTH said the behavior was very shady, we ended up going to the hotel to try and get answers, upon which the general manager was extremely defensive. She even said “well there’s someone staying in the room.” LOL like okay?? How is that my problem? We never checked in!! Whether our card was charged for someone else’s stay, or whether the manager and staff were deliberately trying to scam us by fraudulently renting the room to someone they know, it’s clear they never scanned an ID or followed proper protocol when renting out the room to someone else. Judging by the shady behavior and the information corporate gave us, I am left with the feeling that it was deliberate fraud, as corporate said they have preventative measures in place to prevent this from happening that were clearly ignored or purposely bypassed. Our attorney said he had never seen anything like it. I had to cancel my card just to keep them from continuing to charge me over a month later. Absolutely gross, disgusting, and appallingly illegal behavior. PLEASE STAY FAR AWAY."
"Really nice hotel. Love the room. Very spacious full kitchen and eating area. Nice living room comfortable bed and no issues and a great experience."
"Dirty and the lady who checked us in was sooooo rude. Room was not cleaned as it should be. Found hair on ceiling and walls in bathroom. Toilet ran all night. Towels were stained and floors dirty with urine around toilet bottom. Had to ask for more sheets as the one on bed smelled funny. Roaches in kitchen drawer. Food left in microwave and tissue in peep hole. What a joke of a hotel."
"While the lobby space is satisfactory, for the price we paid, we found the hallway and our room to be quite poor. Notably, the room smelled strongly of urine, to the point that we decided not to stay there. We asked to be changed to a different room, but the request was not accommodated. We also asked for a refund of some sort and hardly got the attention of staff after multiple phone calls in the following days. Terrible customer service, obviously poorly managed. Would not stay here. Poor value for the cost."
"Stay away from this hotel. The staff, especially Kenny (assistance manager) and "Ish" (front desk clerk), the staff I initially spoke with regarding my concerns were very dishonest. I was promised a call back and it never happened. I later discovered they made random charges to my credit card without notice. When I tried to inquire about the charges the staff never returned my calls to explain why my card was charged! Stacey the GM, never returned my call either. To this day I am still waiting on calls from the management team. Do not provide your credit card to the staff because you will run the risk of them charging random charges!!! Save your money and consider another hotel!"
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