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Verizon
2608 East Stone Drive, Kingsport, Tennessee, United States
About the Verizon
Verizon is a leading telecommunications company located at 2608 East Stone Drive in Kingsport, Tennessee. As a store, Verizon offers a wide range of products and services including cell phones, tablets, accessories, and wireless plans. Customers can expect top-notch customer service from knowledgeable staff members who can assist with finding the perfect device and plan to suit their needs. Whether you're looking to upgrade your phone or switch to a new carrier, Verizon in Kingsport is the place to go for all your telecommunications needs.
Photos of Verizon
2608 E Stone Dr, Kingsport, TN 37660, United States
Opening hours of Verizon
Monday:
09:00 - 19:00
Tuesday:
09:00 - 19:00
Wednesday:
09:00 - 19:00
Thursday:
09:00 - 19:00
Friday:
09:00 - 19:00
Saturday:
09:00 - 19:00
Sunday:
11:00 - 18:00
Reviews of Verizon
"I went in the store to have me service transferred into my name since I'm the only person on the account now. There were four employees at the front door. I was asked what I needed help with. I told them I needed my service transferred. I was given a phone number and sent on my way. I had just been told by customer support on the phone that I had to go into the store to have my service transferred only to be given another phone number and be told they can't help me. Pathetic"
"I have visited this store three times. One thing I have always noticed about this store is the arrogant attitude of the personnel, which does not make for a nice first impression, but they are the only corporate store in Kingsport. The reason for the last visit, I was considering switching carriers since Verizon REFUSED to modify the allocated IP address on my phone so that my location for business or other services searches was right. The IP address was incorrect because I had moved to a different area, and despite spending HOURS on the phone with Verizon tech support, they refused to update it. They continued making excuses, the primary one being that it was a browser issue, but it happened in the maps as well and I had updated all browsers, so I knew it was a lie. So I went to the store to see if they would help me and if so, I was going to upgrade to the iPhone 15. However, the employee who assisted me had a "I can't help and could not care less that you switch attitude." After speaking with him for a few minutes, he made it plain that even the corporate store was unwilling to help make the adjustment. When I told him, "Verizon just lost a long-term customer because I am going to AT&T." He slightly shrugged his shoulders, gave me a look of "Oh, well!" and said he understood. I arrived at the AT&T store in a matter of minutes, where the atmosphere was night and day. I was greeted warmly before they even knew why I was there. The clerk was refreshingly customer service oriented and even suggested a few service discounts. I left with an iPhone 15 Pro Max, and after several days of use, I can testify that AT&T's service is just as good as Verizon's. So, Verizon, get off your pompous high horse because your competition is getting better!"
"Go somewhere else!! The sales woman actually made fun of us to another associate and became angry when I didn't want to purchase what she explained I should. She was very unkind. I ended up driving to Bristol Virginia Verizon and got my phone there. The sales team there were great."
"Agent was a smart aleck. I don't need a mouthy salesperson. Just please be nice and do what I asked. There are other companies out there that treat their customers better."
"Bought a new iPhone and an overpriced screen protector that was broken as shown right out of the box. Instead of making customer service an easy experience and just giving a refund with proof (like the picture) I have to waste my time and gas to return it to the store. Product over priced (3 pack equivalent on Amazon vs $59.99 for 1) customer service lacking (can't even call the store directly), and required return for defective product."
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