GameStop 2626 East Stone Drive, Kingsport, TN 37660

"Tra started off like he didn't want me or his coworker there. Super rude to both of us. I initiated conversation about trade ins and his answer was that he could leave my games on the counter behind him if I wanted. I had to push for him to trade it in and then he acted like it was too late in the day. When I pushed again he admitted that the cut off was still an hour away. Just pathetic. Maybe needs a job without customer service."

"Best game stop in the Tri-Cities, went there because I got a bad copy of Red Dead 2 in Johnson City and went to this location and the gentleman and lady helped figure out what was wrong with the game and then exchanged the game for me with no problem!"

"Ben gave great, friendly service to me and my friends. He's fun to chat with, too! I hope to see him again in future visits."

"Went and bought my son two games and a card, walked out only paying for the 3 items $48. That was his birthday money left over and he saved $2 on preused games! Always buy for like $2 more the protection on CD disc's because you never know if they will work or not, and that way you're protected!"

"We have been going to GameStop stores for over 20 years, and have never received the amount of outstanding customer service we experienced at this Kingsport location. The store manager, Ben, was there this afternoon and from the moment we walked into the store, until the moment we left, he treated us as if he had known us our entire life. The atmosphere as a whole was inviting, with the store very clean and well kept. We had no issues with any of our transactions, and had such a great experience as a whole just shopping here. The employees that worked with Ben were also very welcoming, and everyone as a whole was super friendly. Being from the south, this is the kind of "southern hospitality" we look forward to not only when visiting family and friends, but also shopping in stores. It had been very disappointing getting bad experiences at other GameStop stores, since gaming is a hobby both my husband and I enjoy together. But Ben and his team really revitalized our love for not only gaming, but also shopping at GameStop. This is without a doubt the store we will return to from now on."