KAY Jewelers,

4802 Valley View Boulevard Northwest, Roanoke, VA 24012

"Kellie was super helpful to look up my lifetime guarantee on my necklace. It's so reassuring to know you have that protection on your jewelry if needed. Way to support your customers Kay Jewelers❣️"

"Elizabeth is the best. My wife seen something on monday she liked. Wanted to get it for her last min for Christmas. Called and found it was only online. Elizabeth went way out of her way and took the time to find one in a store. Worked with me over the phone to purchase it, and had it by Wed.!!! Now that is customer service! She is best and helped with being Santa!"

"I don't have words for great customer service and friendliness that I received from Elizabeth and Haley. If I have to go shop again in the busy hrs of Christmas, I'd want to surround myself around these two professional women. They are awesome!"

"This place is terrible. The engagement ring I bought my (now) wife is a joke and I paid A LOT of money for it. The diamond fell out on our wedding day. We had it replaced and now the entire diamond, set & all had broken completely off. They act like it kills them to fix it and you will wait at the counter at the store for long periods without even acknowledging you. Im actually standing here now and they continue to walk right past me. Nobody is yet to acknowledge Im even standing here."

"Taylor was fantastic. I told her what I was looking for, she listened and guided me to the perfect options. She wasn’t pushy and gave me feedback. She didn’t tell me what I wanted to hear but rather what I needed to know so I decided to make a larger purchase. I’ll be back and do more business with her."