Courted at The St. James

"I cannot believe my experience today. It’s Mother’s Day. I booked a massage for myself and my mom two weeks in advance. We arrive and my mom is taken back to the room for her massage. I’m told that my therapist is running behind 10 minutes. After a half an hour he still isn’t ready for me. I’m absolutely livid. It’s ruined my day- I’m a nursing mother and it took a Herculean effort to leave the house to be able to get this massage. Needless to say, I’ll never come here again!! Unacceptable way to treat people."

"Love love love this spa at the Saint James! They offer complete wellness services and their prices are competitive with local salons. I love the professionalism of the staff and the chic ambiance. Bring yourself here to get pampered! Lee is an amazing manicurist!"

"I didn’t have the greatest first service at Courted, but the way it was handled is why I am writing a 5-star review. My first service ever at Courted was for a wax. The service was 30 mins late and I had a series of misunderstandings with the woman doing the service. All in all it was not a comfortable experience. When I went to check out, I spoke to Katie and Liz at the front desk. They apologized, discounted my service, and asked me to give the spa another chance with a different service or a different provider. I was very impressed with their concern about my experience and decided to try the spa again. I scheduled a pedicure with Nicole and a facial with Nikki. Before my appointments, I received a call from spa director Dee. She apologized for the first impression and the first uncomfortable service and told me she was refunding me for it. When she learned I had scheduled new services, she offered to comp the pedicure and apply the refund to my scheduled facial. I felt like this was really over and above excellent for customer service. Both the pedicure and the facial were excellent. Nicole did the pedicure and she was very proficient, she did an excellent job, and was super nice. Nikki did the facial and it exceeded expectations. She spent time getting to know my current routine and my current concerns and explained each step she was doing and how it would benefit my sensitive skin. I walked out of there feeling confident and refreshed. I am now a Courted member and will be going there for wax, mani/pedi, facial and massage. Five stars all around."

"I had an excellent experience today at my first time with Courted. I was welcomed by a pretty concierge who was energetic and conversational. It was my first cryo therapy session and everybody made me feel informed and comfortable. This spa is inside the saint james complex, though memberships are separate. High quality services and experience from this luxury spa. Looking forward to my next opportunity to make time to visit."

"Courted is incredible! I had a facial with Nikki and a pedicure with Ivy. Both services were top notch. Nikki customized the facial to meet my needs and three days later my face is still so smooth and clear! My pedicure from Ivy was equally amazing- she was both efficient and detailed! And to top it off, the girls at the front desk were so helpful and nice. I had such a great experience that I signed up for a membership afterwards. 10/10 would recommend!"