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Hand and Stone Massage and Facial Spa
9902 Liberia Avenue, Manassas, Virginia, United States
About the Hand and Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa is a luxurious beauty salon and spa located in Manassas, Virginia. Our expert therapists offer a range of rejuvenating massages and facials to help you relax and unwind. Whether you're looking to alleviate stress or pamper yourself, our skilled professionals are dedicated to providing you with a personalized experience that will leave you feeling refreshed and revitalized. Visit us at 9902 Liberia Avenue and treat yourself to a day of indulgence at Hand and Stone Massage and Facial Spa.
Photos of Hand and Stone Massage and Facial Spa
9902 Liberia Ave, Manassas, VA 20110, United States
Opening hours of Hand and Stone Massage and Facial Spa
Monday:
09:00 - 21:00
Tuesday:
09:00 - 21:00
Wednesday:
09:00 - 21:00
Thursday:
09:00 - 21:00
Friday:
09:00 - 21:00
Saturday:
09:00 - 20:00
Sunday:
10:00 - 18:00
Reviews of Hand and Stone Massage and Facial Spa
"I must be candid; my experience at this spa was nothing short of extraordinary, far surpassing any expectations I had. From the moment I stepped in, the warmth and professionalism of the staff were remarkable. Managers Sara and Theresa were particularly amazing, ensuring every aspect of my visit was perfectly curated for relaxation and luxury. The ambiance of the spa struck a perfect balance between tranquility and opulence, setting the stage for exceptional treatments. Each service was a testament to their expertise, leaving me in a state of blissful relaxation. This spa is a true haven of rejuvenation, and I wholeheartedly recommend it to anyone seeking a top-tier spa experience."
"I never have issues here but I ran into a snag with the charges on my account which was super frustrating. I reached out to management previously and was left in the wind after one email. Weeks later I reached out again. I was very upset but this time I had the pleasure of speaking with Sara, the Assistant Manager. She was kind and patient with even though I’m sure I was not the most pleasant. She listened to my concerns and within 24hrs resolved the issue and even followed up with me. She is a great assist to this place and I am thankful for her excellent customer service. In times like these it is a relief to have someone show you kindness."
"I usually go to this spa, but stopped going when my favorite therapist Rose went on maternity leave. I recently found out that she was back, so I booked an appointment. I had a great experience, Rose was great, she took care of all my aches and pains. The front desk has new staff but they were polite and offered me their BOGO sales, which makes for a great gift. Now that Rose is back, I will be going for massages frequently. This is a place I recommend. its not expensive and they provide good value for your money."
"Would not recommend this location. The masseuse are good but the Hand and Stone Manassas management and front desk are confused on their policies and prices. They will tell you one price and charge you another without explanation. They will steal your money with hidden fees, don’t bother trying to cancel a membership it is a headache, and don’t hold your breath hearing back from the manager. She will never call."
"Terrible customer service. This place makes more money off cancellations than actually doing the work. Do not buy any gift cards from them. It is a false promise. The manager was not helpful and offered a “free” upgrade which meant that we needed to pay an additional $50 for a massage that should have been covered in full by the gift card to begin with. It was laughable. In addition, the week prior we got a call that the therapist was not in and the appointment was canceled and had to be rescheduled. They have no problem with canceling appointments when it benefits them. Like I said… avoid this place! I don’t usually write reviews but this one left a really bad taste!"
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