Cooper's Jewelers
11 West Jubal Early Drive, Winchester, Virginia 22601
About the Business
Cooper's Jewelers is a premier finance and jewelry store located at 11 West Jubal Early Drive in Winchester, Virginia, United States. Our institution offers a large selection of engagement rings, loose diamonds, and estate jewelry. Our expert jewelers provide the finest jewelry repair service, and we also buy gold, diamond jewelry, coins, watches, and silver.
At Cooper's Jewelers, we pride ourselves on our low prices, high quality products, and exceptional customer service. Let us amaze you with our custom creations and remounting services for your existing diamonds. Visit us at 11 West Jubal Early Drive, Winchester, VA 22601, US, and experience the luxury and elegance of Cooper's Jewelers.
Photos
Contacts
11 W Jubal Early Dr, Winchester, VA 22601, United States
Opening hours
Monday:
09:30 - 17:30
Tuesday:
09:30 - 17:30
Wednesday:
09:30 - 17:30
Thursday:
09:30 - 17:30
Friday:
09:30 - 17:30
Saturday:
09:30 - ?
Sunday:
? - 04:30
Reviews
"I visited Cooper’s jewelers for the first time today and the last time. Upon entering the store, there were two associates sitting on the chairs on their cell phone. When I entered the one lady ask me what could she do for me? I explained to her that I had a ring of my mothers that I was looking to reset she then rudely told me to go to the desk in the back of the store, and the lady there would help me. When approaching the desk, that lady there was eating her lunch. I explain to her what I was looking for. I told her I had a ring with three small stones of my deceased mother that I was looking to have reset. She told me that I would have to go on the website and choose from there that she could not help me. I then tried to download the website that she gave me however did not have good signals so I walked to the front of the store to see if I could open it. The gentleman sitting in the front of the store on the seat, asked me if I was taken care of. I told him no and he just continue to play on his phone. The lady from behind the desk did come back to see if I did got it downloaded when I told her I did she ask the other lady how to work the site. The other associate then told her that they could not help me because they did not know the size of the stones. This was very very frustrating to walk in and have such bad customer service. I have worked retail for 30 years and never in 30 years have I given a customer service that I was given today I would definitely not recommend this jeweler to anyone."
"Received service quickly. The lady that helped me was super kind and took her time looking over the jewelry I brought in. The staff is very helpful and friendly. The price I received for my items was very reasonable. Will definitely return!"
"They do good work but customer service lacking. I was in there today- was not acknowledged for more than 5 minutes then the associate at the counter walked away. Was a loyal customer for years. Might need to reconsider Any recommendations"
"Went there yesterday to get a bracelet my granddaughter made for me re-strung. It has a lot of sentimental value! I had to ring the bell to enter, the woman who opened it was obviously eating lunch in the back, as she came out picking food out of her teeth. I use a cane and was apparently not moving fast enough for her, while I was navigating the 50 ft to the counter, she was loudly asking what I needed. I said I have a bracelet in a baggie, and I will show you when I get to the counter. She madly looked at my bag, & said I don't think we can help you. We only re-string gold & silver. I told her I had a few referrals from Nextdoor, that had gotten beads re-strung in her shop. Without opening my bag, she said we charge $8/inch! Obviously my granddaughter 's bracelet was not worth the $100 re-string charge. I said obviously y'all don't need any new customers! Hopefully their other employees are not like her, but I will NEVER go back there!"
"I moved to the general area 2 years ago and have bought many pieces for the wife and myself. We have been very pleased with the selection and service. I travel globally and in the USA I prefer working with Mr Cooper. He helps us personally and we always get good prices and great guidance on purchase. I would recommend this jeweler."
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