Zales Outlet 1600 Premium Outlets Boulevard, Norfolk, VA 23502

"We had such an amazing experience with Riley from start to finish!! My husband and I came in right before Thanksgiving looking to upgrade our current rings. We had been looking around for about a year. I explained to her what I was looking for, and she pulled out a ring that took my breath away. There was not doubt right off the bat this was the one. She worked with us through the upgrade process, resizing process, and kept in contact over the phone with status updates! She was so kind and patient the whole time, and really went above and beyond! We will definitely be back! Thanks again Riley!!"

"So I had been seeing this design all over social media of a single oval diamond in a golden band with a couple of diamonds spaced out. It made the main stone pop. So I start my search expecting to at least find it in a store in person. No such luck. Until, that is, I went to Zales. Riley was an absolute gem and worked with me to make this happen. We customized the band I wanted and chose the lab diamond too. Dean was also of great help with choosing which diamond was best suited for my budget and taste. The process was super easy and my dream ring came just in time before my trip. It is absolutely gorgeous. I still haven't seen this ring in any store other than online where I wouldve had doubts of its authenticity. So I feel pretty special right now and lucky to be able to have this beautiful ring with me. Thank you guys!"

"I came to this location to look at rings for the very first time. My partner has had an idea for the type of ring they want to get me, but personally I walked in having no idea what I could possibly want. Riley was the first salesperson to greet me and I was met with a smile and a listening ear. Riley pointed me in the direction of various different ring shapes and styles to give me the opportunity to see it all. They had amazing input and opinions of their own that made the experience feel much more relaxed. I left feeling so much more confident in what I want and look forward to our next visit with Zales, Riley and the whole team. Thank you for making this experience so much easier, Riley!"

"Today we purchased a beautiful chain 10ky 7ctw. It was a wonderful experience, Kelsey was our sales person. She was very friendly and made the sale happen. We appreciate her so much for coming in on her day off to finalize our purchased. Amazing service. I highly recommend her. This was at the Outlet in Norfolk."