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Get Air Trampoline Park
701 Lynnhaven Parkway, Virginia Beach, Virginia, United States
About the Get Air Trampoline Park
Get Air Trampoline Park is a popular tourist attraction located at 701 Lynnhaven Parkway in Virginia Beach, Virginia, United States. This exciting park offers a variety of trampolines, foam pits, and other fun activities for visitors of all ages to enjoy. Guests can bounce, jump, and flip to their heart's content in a safe and controlled environment. Whether you're looking for a fun day out with family and friends or a unique way to stay active, Get Air Trampoline Park is the perfect destination for a memorable experience.
Photos of Get Air Trampoline Park
701 Lynnhaven Pkwy, Virginia Beach, VA 23452, United States
Opening hours of Get Air Trampoline Park
Monday:
10:00 - 20:00
Tuesday:
10:00 - 20:00
Wednesday:
10:00 - 20:00
Thursday:
10:00 - 20:00
Friday:
10:00 - 22:00
Saturday:
10:00 - 22:00
Sunday:
08:00 - 20:00
Reviews of Get Air Trampoline Park
"One star review for cleansing, this place is always dirty, it smells like dust, mold, I just start sneezing every time I take my kids here. My kids love this place, but they don't mind they're just kids. I think they have never cleaned this place, since they have been opened."
"1: I go in and see 4 computers 1 of which is working with about 6 people waiting in line to sign and the others with signs stating "Out of order" and to use the QR code to sign a waiver online on our phones. Ok, so I scan the code, stand aside and fill out waiver which required TOO much unnecessary information before I could even sign the waiver. I go to counter and checked in, had to pay extra for "special" sticky socks for trampoline park, lady at desk seemed very unmotivated and didn't care to give instructions about where to go, where she could go or couldn't go or give any wrist bands. I paid for 1 hour session... and they have no way to track it or limit my stay here? So what happens to the people who pay online for more than 1 hour? Are they suckers for paying more? like what kind of structure is this? 2: Two tables in the WHOLE place, but random scattered chairs all around the areas of trampolines. I do not see 1 staff member anywhere to be found at any station controlling or monitoring the absolute ZOO of kids running ALL over the place (I get its the weekend and all) there are huge older kids/possible adults all around these small children on the same trampolines and knocking them out of the way, no staff to make sure kids aren't trampling on top of each other. I'm sure there is a "limit" to how many kids should be on 1 trampoline station at a time, for safety and structural reasons and yet it was just chaos. 3: I did not bring my own water bottle as many establishments make you sure do not so that you buy their stuff, I get it. So while we are there my daughter gets thirsty, we go to water fountains, BOTH are broken! One of them the handle is broken OFF the machine so it doesn't work, and the other water fountain you push the handle it and nothing happens. NO where is there a sign that says "out of order" , so I start looking for a vending Machine. I find one, AH but it TOO is BROKEN! and there is a sign that says "Out of order" on it, how kind. I think well shoot are we gonna have to drink out of the sink in the bathroom? I go to bathroom, its disgusting with stuff all over the floor its clear it hasn't been attended to at all... (mind you we are required to only be in socks) toilets are clogged, and not flushed, it smells and they are 3 teenagers just hanging out in there, not washing their hands, just hanging out and gossiping, so we leave. I finally make my way to the front desk where I ask " How do I get water in here" she said " Oh we have a hidden cooler under our desks with water in it, that will be 2 dollars". NO signs pointing to said hidden coolers or letting attendants know how to get water. 4: Half of the stations and FUN stuff you should be able to do there was closed, or not working with No out of order signs. 5:BOOM lights shut off out of no where as if the electricity shut down. Kids are screaming like crazy and running around and they can't see, its chaos. Again STILL NO announcement after the lights go off. No staff around. Are we supposed to leave? Nothing was glowing in the dark, no lights, nothing seemed like this was a safe environment to continue jumping on the trampolines in the dark when you can't see, and having kids panic in this chaos and NOT ONE Staff member is alerting or reassuring parents or kids this is Ok and normal ( the electricity did not go out) they just shut off the lights With NO warning, no announcements, no signs, no explanation. . I found my daughter WHO was absolutely traumatized and calmed her down and reassured her we are safe. After 5 more mins no announcements NOTHING. So we packed up to leave. 6: I started noticing TONS Of signs all over as I was leaving that say “ Do not jump on trampoline under the influence of drugs or alcohol" This is a place for CHILDREN. This isn’t a BAR…. And you are posting signs that say this? Why would have a need to say that? Is the normal thing in your place of business where are kids are under the influence of drugs or alcohol while jumping on your trampolines? Or are you allowing DRUNKs on the trampolines?? ZERO Stars!"
"This place is disgusting. The toilets in the bathroom don’t have automatic flush, you have to press the button (most won’t because it’s nasty). 3 out the 5 toilets had urine in them and another with blood on the toilet and the smell is unbearable. The chairs in the jump area are torn. The area with the rotating bar doesn’t work. This will likely be my last visit."
"My children have been coming for a few years now (previously it was JUMP). I read the latest reviews and was shocked about some of the recent negative feedback. I had to come see for myself. My 2 year old and I came for a visit and I’m happy to report it’s the same great place it’s always been. It was clean, the staff was helpful and my toddler had a great time. I can only assume in the transition of ownership that there may have been hurdles resulting in days where the expectation wasn't met ultimately creating unhappy guests. We anticipate coming often so we purchased the annual membership which is a great deal."
"If you're planning on having your child's birthday here, DON'T. Nothing was ready when we got there. No one called to verify anything. I didnt know when i was allowed to go in and set up. You call the number they have listed and it just went to a voicemail. So I had to set up the party after the party was starting and guest were arriving. Everywhere else I looked gave you a 20-30 min to do set up. No one even bothered to tell me when I could go in for set up. The pizza order was wrong. The one mechanical machine they have didn't work. The obstacle course was shut down and blocked off. Our party was from 10-12 ans it was dirty in there. Clearly no one had vacuumed. I essentially paid about 500.00 for nothing. Not even basic use of the space. Had I known 2 things weren't open, the manager would be so rude, there would be 0 communication from the company I would have cancelled and found somewhere else. I said something to the manager and basically got told, yea not my fault, Have a good day. He did absolutely nothing and didn't even apologize for everything. Just made excuses of why everything is the corporate call lines fault. The poor girl working actually tried to help rush to set up because she felt bad, while the manager sat at the front desk playing on his phone. Place is an absolute joke for the amount of money they charge you for these parties. The netting had rips everywhere. The party room, which had the mist disgusting smelling trash can I've ever smelt, was super warm and I don't think the air conditioner was even on in that room. Get Air bought out jump over a year ago and the logo out front and everything inside still says Jump. The hook to grab the trapeze bar was so heavy no kid could use it to grab the bar. My husband had to stand there getting it for lines of kids. Kids not even part of my son's birthday party so they could actually use a piece of equipment that was open, I asked the manager if there was someone who could be over there to help the kids so my husband could actually enjoy the party we paid for. This man said, yea we aren't required to do that and again went back to just sitting there doing nothing. Save your money and go to Surge across the parking lot because this place was absolutely disappointing to say the least. Not worth the aggravation they cause. Update: I'd also like to add they are apparently thieves. I just looked at my receipt and the girl gave herself a 100.00 on my card. There was no card reader for me to approve the charge and she did it on her computer behind the counter. She told me the the charge was 365.00 (after the 120.00 deposit I already paid) she asked for a tip. I said 15%, because I thought she was a decent human being and was trying to be helpful, which should have been a total of 54.75. She gave herself a 100.00 tip!!!! I just called customer service furious and got told sorry about your luck. I am now on the phone with my bank to dispute the charges because this is straight up theft!!!!!! Update 2: I spoke with the general manager who seemed apologetic and willing to try to fix the problem. I was refunded the tip and part of the party back. I appreciate the general manager reaching out when corporate was unhelpful and the manager on duty during the party was useless and rude. Update 3: response to your reply: yes the manager did reach out but it was a partial refund not a full refund. Please do not make it seem as though the entire day was refunded as it was not."
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