Charles Schwab,

11108 West Broad Street, Glen Allen, VA 23060

"I had a problem (totally my fault) regarding stock I had attempted to transfer as Christmas gifts to our grandkids. To make a long story short, Susan at the Glen Allen branch was great working things out...and she even called me after hours. She's A+ in my book."

"Terrible company, the website is convoluted and intuitive is something they haven't found the meaning for in the dictionary. It takes days for transactions that take Robinhood only minutes or hours. Worst thing that ever happened was the merger of TDAMERITRADE and Charles Scwabb. Stay away"

"They are no TD Ameritrade! Service is horrible and the phone app looks like a three year old designed it. I have already moved my accounts and in the process of moving the wife’s account also."

"This was by far the worst customer service to date! They do not model their motto. The Branch Manager is aloof and totally tone deaf. My CFA., abruptly left leaving my funds in the balance. I spoke to the Branch Manager and he advised that they have millions of customer and do not have time to notify clients. I circled back to the receptionist to request the Branch Managers (Supervisor) contact information to no avail. Two months later I had to transfer my funds simply because the customer service was sub par."

"Recently, I had transitioned from TD Ameritrade to Charles Schwab and I came in today to close my account. Susan at the front desk was so nice that I’ve decided to keep my account with CS. She really made my day!"