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Apollo Gymnastics
12700 Apollo Drive, Woodbridge, Virginia, United States
About the Apollo Gymnastics
Apollo Gymnastics is a premier gym located at 12700 Apollo Drive in Woodbridge, Virginia. Our institution offers top-notch facilities and equipment for individuals looking to improve their health and fitness through gymnastics. Whether you are a beginner or an experienced gymnast, our experienced instructors are here to help you reach your goals. Join us at Apollo Gymnastics and start your journey towards a healthier and stronger you.
Photos of Apollo Gymnastics
12700 Apollo Dr, Woodbridge, VA 22192, United States
Opening hours of Apollo Gymnastics
Monday:
09:00 - 20:00
Tuesday:
09:00 - 20:00
Wednesday:
09:00 - 20:00
Thursday:
09:00 - 20:00
Friday:
09:00 - 14:00
Saturday:
09:00 - 15:00
Sunday:
Day off
Reviews of Apollo Gymnastics
"** Updated review I'm revisiting my review after reading your response to my previous feedback. Unfortunately, I still have concerns regarding my recent experience with Apollo Gymnastics. Firstly, I'd like to clarify that I never received any calls, only automated email messages regarding payment issues without proper explanations. This led me to make multiple attempts to re-enroll my kids, which was frustrating. In the instance where my wife and I reached out, we contacted the front desk directly, and it was the front desk that initiated contact with Jacquie. One major point of frustration was the difficulty we faced with payment. If credit card payments are not accepted over the phone or in person, it creates a significant inconvenience for customers. This limitation, combined with issues related to the online portal, suggests there may be a flaw in the payment system that needs addressing. I would strongly recommend improving communication and making the payment process more user-friendly. The customer experience should be a top priority. Comparatively, I found that Youth Sports Virginia Training Center in the same area offers lower fees and has a higher rating of 4.6 compared to Apollo Gymnastics' 3.7 rating. Lastly, I'd like to note that it took several weeks to receive a response to my initial Google review. Due to the inaccuracies in the response, my confidence in the communication and responsiveness of Apollo Gymnastics has been further diminished. ** Previous review I recently had an extremely disappointing experience with Apollo Gymnastics, and it was primarily due to the actions of their so-called "manager," Jackie, who single-handedly managed to ruin the entire experience. To say that I'm dissatisfied would be an understatement. To provide some context, I had successfully enrolled my kids in their gymnastic classes in August, and everything seemed to be going smoothly. However, out of the blue, I discovered that my account had been inexplicably closed, and I was unable to enroll my kids for the Fall classes. Naturally, I reached out to the front desk for an explanation, and they directed me to email Jackie, the manager. I promptly sent an email outlining my concerns and seeking clarification. However, to my dismay, I received no response whatsoever. Frustrated and confused, I decided to call the front desk again to understand the situation better. That's when I was informed that Jackie, the manager, had not only closed my account but had also instructed the staff not to enroll my kids, even if I provided my credit card information over the phone or in person. It is simply astonishing that in a business environment, a manager would opt for such a detrimental course of action rather than making an effort to grow the business and satisfy its customers. This experience marks the first time I've encountered a manager actively hindering business growth and customer satisfaction. Frankly, it's both absurd and highly unprofessional. I was more than willing to continue investing my hard-earned money into this establishment, but their refusal to enroll my kids and the manager's questionable decisions have convinced me that this is not a place that values its customers. I want to make it abundantly clear to the higher-ups in this establishment that I can easily take my business elsewhere. There are plenty of other centers that would be more than happy to have my patronage. Adding to my frustration, I attempted to use the same valid credit card that had successfully enrolled my kids in August, so there's simply no reasonable explanation for their inability to process it now. In summary, my experience with Apollo Gymnastics has been nothing short of a nightmare. I strongly urge others to think twice before considering their services, as this is an establishment that appears to prioritize arbitrary decisions over customer satisfaction and growth. I wish I could give this review a zero-star rating, but unfortunately, there is no such option available."
"We recently transitioned to Apollo and have been so happy with our move. My daughter is on this developmental team. The staff is friendly the coaches are very hands on and encouraging. There is great communication. My daughter has gained great confidence and is thriving at Apollo!"
"My daughter started at this gym when she was 2 and ended up in their developmental program. The coaches are amazing. They are great with communicating with parents. The office staff always called me when there was any issues with my kid. The owner was always very approachable with any questions or concerns I ever had. Highly recommend."
"I highly recommend Apollo Gymastics to anyone seeking for a gym. The facility is great and state of the art! All Coaches ensure your kids safety at all times. Been to a few gyms, Apollo Coaches hands down care about the Safety of the kids and not just pushing the kids through training. One mention in particular, Coach Wellington - he defintely deserves many appreciation and accolades. He knows how to get the best out of my daughter and pushes her to be better everyday he's with her. You can tell, he really cares for those girls!"
"Besides the 3.5 rating, I thought this gymnastics school would be promising for my daughter, because there are some good reviews and it was her first time. They also have a free trial class, granted my daughter hasn't been in any sports etc and she just turned 5... she's still in Vpk and is STILL learning to follow directions and listen. She's very active and loves to be creative and is hands on with learning. I get it all teachers are all different, but at the same time the staff should follow their promotion; 'guide your child as they learn the social and physical skills that will help them throughout their life.' It also says on the website 'they will acquire patience...' With that being stated, one of the staff members being Ms. Madison should of talked with me instead of the other teacher, Coach Natalie and front desk clerk about which class she recommends for my daughter. We could of talked for a brief couple of moments before her next class about how my daughter was upset; and how we could better assist her in being more confident as a team. She felt like she could not ‘get it right' in her words and was frustrated. I really did not appreciate how the matter was handled. If Apollo school is wanting potential students it is most important to make a good impression on the parents. Being that we pay to assist in keeping the building open and the staff to assist in our children's growth and aspirations. I am grateful for being able to see how some of your staff favors certain students instead of giving all children fair one on one time whether advance or not. If this is a prestigious school then should not the staff members conduct themselves in a certain manner? I'd rather not waste my time in coming back, I hope that next time there is a potential student that things are handled professionally. That is all."
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