Capital Gymnastics National Training Center

"Zero customer service or even basic courtesy by owner and the incredibly rude woman (clearly known to most reviewers). Fascinated that a company so driven by profit is unwilling to fire her despite obviously driving paying customers away. If you want to be gaslit every time you interact with the front office while suffering through the absolutely disgusting condition of the gym (filthy bathrooms and whole place smells like dirty feet) then this is your place. Otherwise, find a different gym. You don’t need this place (despite the fact they think you do!) Coaches have all been fine. The only in this rating star is for them."

"Very expensive for no reason. They are also disorganized and rude. My little sister attended classes weekly for 2 years and they never leveled her up, I wondered why and she told me they never gave her at home workouts and they also did the same thing every single class. When I asked her how she felt about her class she told me she was "bored". I started looking into other gyms so I didn't sign her up for the next session. I got a phone call from the gyms reception asking for payment even though I had not signed her up. The last class she attended she was only evaluated for Beam and Bars, she had not yet been evaluated for floor or vault. When I asked for her review they said that she was not able to be evaluated because she technically was no longer in the class because a new session had started. They were very rude about the whole thing, while I was trying to get an explanation from one receptionist another would shout from across the office to basically tell me I was wrong. All they want is money and they don't really care about their students progress."

"Great coaching staff and nice facility. My kids love the rec classes and absolutely loved the summer camp. What could make the experience better? No one ever...EVER answers the phone. When you leave a message, no one ever calls back. Twice I've had to stop in just to ask questions because i can't get anyone on the phone. If you're in a rec class, you can do "make up" classes (which I appreciate), but they are only offered late in the evenings (7 & 8 PM - tricky for young kids) or middle of the afternoon on Saturday. They fill up fast and in my experiences, we've had to wait 3-4 weeks to get a spot that worked. Lastly, technology - holy cow, the paper forms and an hour in line to register is a bit much. Still giving a 4 because it's a great gym - but the back end of the house could use a bit of modernization."

"Both my children attended this Gym last year and I'm trying to decide if we should return. I agree, coaches are wonderful. The woman in the front office is less than helpful and definitely not friendly. I've tried to "win" her over, kill her with kindness to no avail. Again, my kids love this place b/c of the coaches however, since this is a paid service I feel like we should be getting great lessons as well as good service. If the front office was more helpful I'd give this place 4.5 stars! I'd never recommend it to a friend b/c of the lack of help on the front end."

"Capital Gymnastics is a great training facility and the coaches are great!. The office staff is horrible and the most rudest people ever. I had a horrible experience with one of the receptionist who insisted on being right.....I guess that's what happens when a business doesn't "need" one customer's money. Thank goodness for my daughter's love for the coaches and gymnastics. Otherwise, I would take my business elsewhere. If you're considering signing up or signing your child up, don't go there expecting the best and the brightest business people in the office."