Massage Envy

"The massage envy folks are very unprofessional and complete waste of time. I made my appointment and in spite of reaching on time and followed their given instructions they failed to deliver. After check in, they made me wait for good 35-40 minutes before they can tell me that the therapist is running late today and they still weren’t sure when she will come. I had to cancel the appointment. Ladies at the reception were not concerned at all, as if these delays by the therapists are common and regular for them. They were least concerned about the morning time I wasted and in return got no relax instead got stressed."

"EXTREMELY DISAPPOINTED LONG TERM FORMER CUSTOMER. MEMBERS BEWARE!!! Read the fine print. Even if you continue paying ME for over a year, while under Covid 19 restrictions, they won't do ANYTHING to help accommodate additional credits PAID to them. The manager was rude, self-righteous, and extremely dismissive. She could care less that I paid in over $2000 and had received NO SERVICE. The only way to use my credits was to continue paying them just to use the credits that I already paid over $2000 for. Or, use up all 34.5 hours of credits in just 60 days. With memberships now at or over $75 per month, I would highly recommend joining an alternative company that offers the same services, with better pricing, and actual customer service support."

"Why I waited 58 yrs to experience this bliss....I'll never know. The staff is delightful and Maurizio has magical hands....he is truly bringing me back to life....completely versed in the science of his craft. I praise God for him allowing me the opportunity to feel better than perhaps I ever have.I will continue this for the remainder of my days! Come one...come all to the most wholesome experience of your life...."

"Was a member for years prior to covid. The quality of the experience varies widely - from front desk courtesy to massage therapist skill. Case in point, a close friend recently showed up at 4:30 for a 4:45 appointment only to be told that her appointment was at 5:15. She walked out and went across the street to make an appointment at Hand and Stone which is several notches up in qality. If you do find a good ME therapist, chances are they'll leave within several months. Lots of upselling is pushed on the therapists by management. Not recommended."

"Been going to this location for years and usually see Mauricio. He is amazing. Today couldn’t get in to see him and saw Mikey. He was fantastic. I am having some hip issues and he asked for what focus I wanted. When I told him about my hip issues he stated he was good at hip work. He did not disappoint. He hit places that really needed release. Excellent."