University Apartments at Ettrick

"I love updated apartment styles, ive had no issues with my roommate and only had to put in a couple work orders. The staff is very polite and friendly, and the maintenance team is very respectful to our personal spaces. Other than a couple lousy tenants this apartment complex is great!"

"I would definitely recommend this complex for college students looking for a place to live that is near Virginia State University. I would also love to give a big shout out to the ladies that work at the front desk! They are literally the best when it comes down to their customer service, planning/hosting events, and making sure we’re up to date with everything!"

"It’s exciting to have your first place and move into adulthood but, the only major negative thing I have about Ettrick apartments is that some of the workers are unprofessional. I believe that some professional development is needed and reorganization of their system when it comes to employees. I believe that they need to work on communication (being they are there to help residents). I would advise improvement on their email system notifying residents that people are coming into their apartment a day ahead of time. I had this happen several times, with someone bargaining into my apartment (even with adding a home alarm system and having the safety stand on my door). As a female without notification from her apartment complex that someone was coming 8am what would instantly come to your mind that’s happening? I called the office to confirm and they expressed that no one was in the office to confirm if someone was coming to do work, they asked me to give them my name and apartment number and they would call me back. How is that they do not know who they sent to my apartment and gave a key to (outside cleaning services); no documentation once so ever and without masks on. Not once did I receive a call back confirming their presence in my home. As an employee or worker if you knock on a door you A) wait for someone to open the door B) you call or email notifying your resident C) You leave and come back later at a more convenient time. None of these options happened for me. It was very alarming and shocking, imagine if it was your daughter or even you who experienced such a fright straight from their sleep(I thought it was an intrusion on my home by a non employee). Without notification from the office that says they want nothing but my safety but, does not notify me of simple things as someone is coming. To fix this issue I suggest professional development because to pay the amount of money that was paid I expect quality service and communication from this company."

"Terrible experience overall. Would not recommend to even my worst enemy. There were mice, roaches, and every other bug imaginable. When my lease began I entered the apartment and there were light fixtures hanging, a hole where the toilet was supposed to go. Not to mention the toilet was in the TUB!!!! The power to my specific room was out for the first two weeks because they messed up the wiring and informed that if we used the living room light my light fuse would go out. The electricity bill was a scam, so if you enjoy central air this is not the place to run it. The maintenance employees were the only thing enjoyable about this place. That’s why I gave it one star. If you live here and want your stuff completed in a timely manner call corporate."