Liberty Tax,

1155 Richmond Road, Staunton, VA 24401

"Usually they are good but not this time. I understand being short staffed but you make an appointment and walk in will still get in front of you. The tax lady was so overwhelmed she couldn’t focus. Short staffed or not you can still be professional. Not complaining about what a bad day this is going to be as soon as you walk in the door"

"Extremely pleased with Liberty Tax Service and loved working with Kellie Honeycutt. Not only was she very helpful and organized she was through in explaining things and going over our taxes. I highly recommend this Tax Service and especially Kellie!"

"Kellie is an amazing tax preparation professional. She helped me with my taxes this year because I have had so many things change in my life that I didn’t know how to do my taxes correctly. She was patient and worked closely with me and my situation. She continues to check in on me to make sure I don’t have any questions or concerns. Amazing service."

"Would give 0 stars if I could. Not only did my tax information get put in INCORRECTLY when i told them it was, they continued to file with my incorrect information and not give straight answeres about where my refund is. Management put in absolutely no effort to help, but constantly said "I work for you, not the IRS". I filed over a month ago, and they didn't even send in my taxes until a couple weeks ago, STILL WITH THE WRONG INFORMATION. Better off using turbotax. First time going somewhere to get taxes done, and my last."

"Well since I found my taxes I've been checking every day with IRS and nothing about my tax status was on there I've been calling liberty no one would return my call finally today I got a hold of Liberty oh well they're not fouled yet we just sent more paperwork in today because they didn't accept it so they procrastinate when I have to inform you of something when you should have been told about that the minute it was not accepted so quite frankly I think they're a joke anymore they've gone downhill very badly"