Gregory Jones: Allstate Insurance

"Greg Jones and his team provided excellent customer service and saved us money."

"I had the pleasure of meeting " Kat" who is as pleasant and helpful in person as she is on the phone. I would like Mr. Jones to know what a beautiful and valuable employee she is. Kat made me feel very comfortable and assisted me ,she took the time to answer and explain issues I had. I left feeling heard and knowledgeable and satisfied. Thank you."

"Excellent customer service! Kat was incredibly knowledgeable and helpful and was able to get me better coverage at a better price. It feels so good to know I can call this office if there is anything I need regarding my policy. This office ( particularly Kat ) is the real deal: local, genuine and caring. It’s a gem in the modern corporate era."

"I had to cancel my automobile insurance with Allstate which I had been with them for a while. My premium increase drastically and no one at the time could give me a straight answer as to why. I was told by the lady that answered the phone that I could look else where for other insurance, so I did. I called to cancel my policy.I spoke with a new person Kat Adkins who was nice and very professional and very concerned about why I was leaving them. But, with her positive attitude I assured her I would call back in 6 months before my policy renews with this other company. Hopefully, she will still be there. Mr. Jones you need to keep her she's great and you probably won't lose any customers if she talks them. Thank you for caring Kat!"

"While we’re all mostly dealing with reduced income due to covid19, I reached out to work with payments on my plan. Made 2 large lump sum payments, putting me under 14 days past due with less than half the normal bill to pay. Received a notice asking for the remainder of payment within 3 days of my 2nd huge payment. VA law requires them to give me 15 days to make a payment after mailing or delivery of notice. They cancelled my plan the day they printed the paper they mailed 2 days later. My main source of income requires me to travel from home to home, this now sets me back further in this pandemic. Through out this whole process I’ve received 1 call from them, asking when I was gonna make the payment. Informed them of my plans and asked for some understanding in this situation. Nope."