Chartway Credit Union

"Customer service over the phone is possibly the worst I have ever experienced. Waited over 30 minutes for a rep and they were practically useless and unwilling to help. Not talking about this branch directly but in general."

"Today at the Raby Road location Ms. Denise helped me with a I’ve been having sending statements to another business. She helped me with no problems I really appreciate Ms. Denise taking her time with me sending emails and a fax . She really didn’t have to help I appreciate her so much she made my day."

"This used to be port alliance FCU mind you the former credit union was not member friendly especially with auto loans. They will bother you for the payments yet they can’t send the release of interest for your auto loan to either your DMV or your home once you paid them off. I don’t recommend auto loans here especially for active service members. Go to marine FCU or Navy FCU for your loans, and stay away from this place."

"I think I've been neglected and disrespected at the Raby Rd., Chartway branch for the last time. My parents have banked there since it was port alliance. I have been a member now for about four years. I've sat in the drive-through for as long as 10 minutes with no one else in line waiting for service. There are other times that I have sat in the drive-through with another car and we both are waiting for service. Today at 2:30 I entered the lobby and logged in at the customer service desk. There was no one else in the lobby no one in any of the offices. And two people behind the teller line neither of the two people behind the teller line, looked up and greeted me although there is no one else in the branch. Finally, a young lady came out of the drive-through window and ask could she help me. I advs I want to open an IRA and a money market account. She said she was new and unfortunately I would need to talk to one of the other two individuals there. I told her no thank you I would go somewhere else and told her why . I intend to pull all of my mothers funds from Chartway. I am not sure where I will be moving them yet. There's just no excuse. It used to be an awesome branch."

"Rejected my first direct deposit. Ended up having to get a paper check from my work. Then find out there is a 10 day wait for the funds to get deposited from the check. All I get is a sorry for the inconvenience, apparently things like being able to pay my bills, utilities, on time payments for credit cards and such are just a simple inconvenience. It's 2023, an absolute embarrassment that there would still be a 10 day hold on a check. Navy Federal takes two days. I had thought the convenience of a nearby branch would be better. I'll be switching back to Navy Federal as soon as this is cleared up."