Northern Star Credit Union

"Please do not use my whole name in a post as opposed to using only initials for first and last name. I did not submit any post four weeks ago. Someone else has posted the previous posting."

"I have banked here about 30 or more years. Has definitely gone downhill. The staff is nice however the slowest service, each transaction takes an act of Congress. If the have fraud, we members are penalized in some way or another. .just sad."

"My elderly mother received a new card and experienced difficulty getting it activated. She called member services and left numerous messages without a callback. She was out of town and struggling. I'm not pleased. We had to call a lost/stolen call center to get it activated."

"I have been a member since 2003 and this morning i went in person to apply for an auto loan. The Loan officer Mrs. Ford was very rude, she never asked me to the back to speak in private, instead I was forced to answer all personal questions in the lobby. After feeling like the bank was looking for a reason NOT to give me a loan, i was told Nstar doesn't give auto loans for vehicles over 10yrs old!!! this bank is the worst and they are very rude. I tired of the lack of respect to the members, take down the speaker phone at the front door it not a prison!!!!! WORST BANK EVER!!!!"

"I have banked here my whole life. They have alway been helpful until this year. I always put up with them not being open on the weekend and having to drive 30 minutes on a Saturday to use another bank that does Northern Star deposits when the main branch is 5 minutes from my house. Oh and if you need to talk to a human forget that, you never can get anyone on the phone. Convenient is not a word that comes to mind with this bank, i loved the worker that are out front working so i put up with alot. This year i was pushed into closing my accounts with them. They do not do instant photo deposits like everyother banks do, and if you work Monday thru Friday you will never be able to use them anyway with no weekend hours. What pushed me over the edge was them taken money out of one of my accounts for inactivity and not given me any notice. Like i said before i have banked with them my whole life since i was 14 when i opened my account, i am now 50. Policies change over the years i understand that but i never got any written notice nor did any teller ever say that if an account is not being use that they take money from you. If you have more than one account i was always told they are linked together if that is the case how can one be inactive. So they took money from me with no notice. It took me hours of asking for my money back i got no where near we they took from me back. The person that made that decision never would come out and talk to me. Another lady relayed messages back and forth. All i was told was i need to take responsibility for not keeping up with all my accounts. What kind of answer is that. I had even at one point years before was going to close out that one account i had even had tge teller make name for the othet account in my main account. See you can name multiple accounts under one account like savings checking Christmas Club whatever name you would like. I had them create the name under my main account and ask them to move the funds over. I was told by the teller at that point that i could move the money but it would be silly to do so because the accounts are linked and i would take a hit on my credit for closing one of the accounts which is true. When i told them this i was told since i could not give them a name of who it was they could not help me. Do you know within 40-something years how many tellers came and went at the bank so how in the world am i supposed to give them a name. Every teller notes the account every time you make a deposit or withdrawal so they knew exactly who told me that information. And again I was told pretty much it was my fault that they took my money because I did not keep up with my account. This is a bank when you deposit your money and leave it there you expect for it to be safe. Not come back a year or two later and have most of your money gone because lack of notice."