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Henrico Federal Credit Union
1201 North Laburnum Avenue, Richmond, Virginia, United States
About the Henrico Federal Credit Union
Henrico Federal Credit Union is a trusted financial institution located at 1201 North Laburnum Avenue in Richmond, Virginia. As a credit union, we are dedicated to serving our members with personalized financial solutions and excellent customer service. Our convenient ATM services make accessing your funds easy and convenient. Whether you need assistance with loans, savings accounts, or other financial services, Henrico Federal Credit Union is here to help you achieve your financial goals. Visit us today to experience the difference of banking with a credit union that truly cares about its members.
Photos of Henrico Federal Credit Union
1201 N Laburnum Ave, Richmond, VA 23223, United States
Opening hours of Henrico Federal Credit Union
Monday:
09:00 - 18:00
Tuesday:
09:00 - 18:00
Wednesday:
09:00 - 18:00
Thursday:
09:00 - 18:00
Friday:
09:00 - 18:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Henrico Federal Credit Union
"Rolanda Lee has helped us with our last two cars loans. She is amazing, responsive, kind, and thorough! We reached out to her directly when my son was looking at purchasing a car and she made the entire process seamless. Thanks again Rolanda!"
"Didn't receive great customer service. The man I spoke with over the phone was condescending. Customers can here when you are being "fake nice". I called to pay my auto loan early, so I have no hiccups with it being my first payment and he kept saying what is your member number. I told him I only had an account number and wasn't sure if that was the same and he kept saying "what is your member number". So finally, I gave him my account number and he never apologized for being wrong or insensitive. Also, "sure" is not a professional thing to say. I've been in customer service for 10+ years and everyone knows that "sure" is someone's way of saying "I don't want to help but I have to". Thankfully I only have an auto loan through the bank so I will pay online so I can avoid people like him."
"I came in with a problem with my account being over drawn because I was unable to use the atm. I was so upset that I couldn’t make the deposit to stop the over draft. I called customer service whom was unable to help me but referred me to the branch . I called Rolanda Lee and left a message. I hadn’t heard back from Mrs. Lee yet so I stopped by the branch, well little to my knowledge Mrs. Lee had already taken care of the problem. We laughed and had a great conversation. She is a lil Ray of sunshine. And I truly appreciate her. What she doesn’t know is she saved me from closing my account. I thank anyone whom takes the time to listen and help the customer without passing judgement first. Great Job Mrs. Lee @ the Laburnum branch ❤️"
"Was considering applying for an account, so I got an application from this branch. Upon going through the application, I noticed that it asked for my email address and password, which is incredibly shady and a poor business practice in my opinion. I've NEVER had to give private information like that, which could be leaked in a data systems hack. My gut said to just go with USAA, which I did. Glad I listened to my instincts, because guess what USAA didn't ask for, like all of my past banks? My email address and password."
"Very pleasant and willing to help. I mean this is the best credit union I’very ever had. These people are heaven sent. If you’re up in the Henrico area this should be your first chance!!!! I promise you wouldn’t regret it! And go see Rosa while you there, tell her I sent you."
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