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84 Lumber
4884 Nansemond Parkway, Suffolk, Virginia 23435
About the 84 Lumber
84 Lumber is a well-known building materials store located at 4884 Nansemond Parkway in Suffolk, Virginia, United States. They offer a wide range of products for all your construction and home improvement needs, including lumber, tools, hardware, and more. With a reputation for quality products and excellent customer service, 84 Lumber is a go-to destination for contractors, builders, and DIY enthusiasts alike. Visit their store today to find everything you need for your next project.
Photos of 84 Lumber
4884 Nansemond Pkwy, Suffolk, VA 23435, United States
Opening hours of 84 Lumber
Monday:
07:00 - 18:00
Tuesday:
07:00 - 18:00
Wednesday:
07:00 - 18:00
Thursday:
07:00 - 18:00
Friday:
07:00 - 18:00
Saturday:
08:00 - 12:00
Sunday:
Closed
Reviews of 84 Lumber
"First time in this 84 lumber, and I was helped by Duane. He was very professional, friendly and helpful. Got us loaded up via forklift which made life a bit easier. I would recommend 84 lumber for your lumber needs"
"I’ve done several orders with 84 Lumber now and the service has been great, prices are fair and quality of product is good. Rafael has been easy to work with. Will keep coming back here for my lumber needs for my projects"
"I ordered a shed kit to be delivered 4 weeks ago. It was delivered last week with damaged parts, many missing parts and some wrong plywood. I called with the list of missing parts (1 of which they said were right there with them at the store). A driver came out the next day with 2 of the 4 hinges that I needed and the wrong size plywood and the parts that were there in the store were not in the truck. That was Friday. I heard nothing from them for the next 5 days. I called them Wednesday. I was told they were still trying to track down some parts (including the ones I was told were in the store previously.) Eric told me that I would have everything by Friday. I waited until 2 minutes before they closed (with no contact or delivery) to call and cancel the whole thing and get a refund. We'll see how that process goes. They had a total of 4 weeks to get the parts ready and couldn't get it right. I took 3 days off of work to get this built and not 1 board got cut. I'll just buy the material from HD and save $200. At least I know it will be built with sturdier (thicker) materials and I won't be missing anything."
"The service form this company to fix a small gap in my backdoor that was leaking air was astoundingly horrible. After the builder walked through the home with me, he passed the work order onto 84 Lumber to fix. A month later we hadn't heard from anyone, so I contacted our builder. They let me know that the part was on back order, and 84 Lumber should have contacted us to let us know that. They didn't. After another month, I receive an email from our builder stating that 84 Lumber has tried contacting me to no avail. However, they NEVER called me. Once I emailed back that they had not, they promptly called and left a message that they would be in the area the next week. I returned the call, and reached the voicemail of Max - let him know when I was available, and to call me back. Two days later, I emailed the builder AGAIN to let them know my phone call went unreturned. Sure enough, 10 minutes later, they call to set up an appointment. I stated SPECIFICALLY what time I would be available, and yet again they mess up. The contractor shows up an hour early (nobody was home) and proceeded to call my phone multiple times within 30 minutes. I then received a TEXT (I never stated that they should ever text, I asked for phone calls and voicemail) that he was at my home. When I called Max, he let me know he wrote down the wrong time, but that the contractor must have finished early and that was why he was at my house early...So he either wrote the wrong time, or ignored the time frame I was available. The gentlemen that showed up walked across my floor and then proceeded to walk back and remove their shoes. My whole experience was unprofessional and I really hope I never have to work with them again. How they stay in business after so many terrible reviews is beyond me."
"Lumber 84 in Suffolk, VA is among the worst, in my experience, customer service oriented businesses I have dealt with in many years. I have been at this location many times and it appears that their culture is to not service customer as they walk in. Every single time I've been at this location employees tend to disregard, ignore or just simply give no attention to the purpose of my visit. They give the impression that they just simply don't like walk ins because they don't have the time to wait on them. It appears that walk-ins are just a bother rather than considering it's customer that comes to purchase lumber. To top it off, they don't even notify customers when a scheduled delivery has been delayed for days due to non-receipt of materials. I placed a call to follow up on my delivery that was not delivered on the scheduled date and at that time I was told the order was delayed. The issue is that they didn't even have courtesy to inform me about this delay until the day the materials were supposed to be delivered. It was only when I called inquiring about my undelivered ordered that they informed my order had been delayed. By the time I was informed about this delay I had already incurred in labor costs waiting for the materials. In a nutshell the service at this location is highly detrimental for small a business...I recommend large purchases of lumber be made a other locations such as maybe Lowes, Home Depot or some other customer service oriented lumber yards. I normally don't write reviews, but because this business has been so lousy repeatedly with their customer service I had to write this review."
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