Costen Floors,

9840 Mayland Drive, Henrico, VA 23233

"terrible customer service. the first time they came out 20 minutes late on. Walked through the home said they would be in touch. They sent the estimate included in the estimate was a room i did not want done which i told her the bathroom was fine. they sent another estimate. agreed on the price. They came out to do the project got conflicting times when the project would be done. When I saw the finished product it was not a good job. Called them they said they would send out a manager to speak with me. He was over an hour late. ( I had to take off work to meet him out there). I asked why he was so late. His answer was that he did not know what time it was and lost track of time. I asked if the job was complete before we went in the house. He said it was. We walked in the house. I asked him would you be satisfied with this if you were paying 6000.00? His answer was no. When I asked why the floors were done like this he replied that he is just in charge of the stripping. They came out and added another coat on. Still not quality craftsmanship. But they said that was the best they could do. When I had another meeting with a real manager he told me he would discount it. When a week later and told them I wanted to pay. And the sales lady has never answered my calls. Finally she said she would have to talk to the manager to get the discount. 2 weeks go by I call her again. still no answer. I call the business itself and they told me she would have to take care of it and switched me to voice mail. She finally texted. not called but texted me back and they took 200 off a 6000 dollar job. This has held up the time we could put the house up on the market. So if you need a good job done do yourself a favor and look elsewhere"

"From estimation to finish, punctuality, efficacy and professionalism was seen. Matt turner was great, answering question with great knowledge and quick response time throughout. Carpet was removed and hardwood floor put in in 1 day for entire floor.Team arrived on time.Carpet replaced on stairways was precise (done by another team) with same work ethics.Price is reasonable for the quality of work and products.Will definitely use again and recommend any day."

"From start to finish it was a great experience having our flooring insby Costen. After being in our house for seven years, we decided on adding hardwood flooring on the master bedroom, to match the main living area. When we had the home built, Costen was the contractor the builder used. So we decided to visit their store. It was so easy, because for one, we had the name and brand of the flooring. Not knowing if the manufacturer still produced this same item. The salesman said he would check and they actually had the installation records from the time the house was built. The rest was easy. As soon as the flooring was received we scheduled the installation. The installers were fantastic. They moved our furniture for us and replaced it when they were finished. It was a great experience. Finished in less than a day. After the new year we're going to have our spare bedroom done as well. Costen stands alone as the best in flooring in the area."

"Costen Floors, highly recommended, they have done my homes floors top to bottom, Matt Turner is great to work with. He came out measured my entire house walked me through the entire process from tear out to install, got my products ordered and scheduled again always walking me through and answering all my concerns and questions. I love my floors and it’s the first thing people comment on when they come into my house."

"I’m building an addition in Wyndham for a customer, a bigger and brand new beautiful kitchen. I use Costen Floors for all my flooring needs. They removed the existing flooring and installed new hardwood floors throughout the first floor. They look beautiful! A two day job that was completed ahead of schedule. Highly recommend Costen Floors for all your flooring needs!"