Virginia Credit Union 13025 U.S. 1, Chester, VA 23831

"This is the only credit union location I come into. Chemeka is amazing!!! She handles all mine and my families banking needs. Her customer surpasses all the rest."

"I joined in October 2023. And by November 2023, I have been given six cards. Fraud charges. But they immediately refunded my funds back to my account. I am presently waiting on funds to be put back into my account. The customer service is amazing. Friendly, courteous and very knowledgeable."

"Advertised branch offices are open on Saturday but in reality only drive through & ATM are the only available services."

"This location is unprofessional and negligent. They had an issue with their ATMs and rather than shutting them down after a repair ticket was put in, they continued to let customers use them. When I asked why they didn't close the ATM, the teller stated "because it's your problem and hasn't been a problem for everyone" when I asked about getting my funds back that the ATM took but didn't credit to my account they told me no but that I could take it out of one of my other accounts to cover it. VaCU backed the actions of these negligent employees and acted in bad faith. No recourse was offered to the customer due to their policy but the problem stems from VACU ignoring their policy in the first place"

"Don’t waste your time with this bank. I just opened an acct with them and will be closing it. They sent me a debit card in the mail that I activated. Tried using it multiple times for small purchases with the funds in my acct and it was declined. Called the card services number and they told me it was declined for insufficient funds and they’d connect me with security services, was on hold for over 10 mins so I hung up. Went into this location and they told me the same thing and they’d call card services, even though I already did. They can’t do anything. What’s the point of having a physical bank if you still have to call the same people."